1. Make sure Vista Service Pack 1 is installed. Windows Locator may stick and network access may begin working after the installation, but may quit working again after the first restart. (Frustrating, I know, but the update is needed on the computer anyway.) All other available Windows Updates should also be installed.

      Start -> Control Panel -> Windows Update

  2. Turn off IPv6

      Start -> Control Panel -> Network and Sharing Center -> Manage network connections -> Local Area Connection -> Properties -> (Continue) -> UNCHECK Internet Protocol Version 6 (TCP/IPv6) -> OK -> Close -> Restart

  3. Download the Norton Removal Tool (SymNRT) 2009.0.0.41 or later (http://majorgeeks.com/Norton_Removal_Tool_SymNRT_d4749.html) and run the software to remove leftover pieces of Norton in the registry that could be causing conflicts. Yes, run the software even if Norton is not currently installed.

Last Modified November 6, 2008