ResNet @ SMC

ResNet FAQ

What is ResNet?

Contact ResNet

ResNet Problem Report Form

Student's Guide for Bringing a Computer to Saint Mary's College

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2020/2021
Mac Connection Information

2020/2021
Windows Connection Information

BelleNet Connection Information


List of ResNet Clusters and Computers

2020/2021
Computer Specifications for ResNet

E-mail @ SMC

Virus Protection

Acceptable Use Policy

Apply for a Job


Obtain your Saint Mary's Network Account

Manage your Saint Mary's Network Account

Change Your Password

Check Your Network Drive Quota


The Campus iStore


Computer Clusters

Clusters FAQ


Information Technology

Saint Mary's College


Welcome to ResNet!

    COVID-19 Update: April 26, 2021

    The ResNet Office is open for the Spring 2021 semester.

    If you need technology assistance, please contact ResNet at resnet@saintmarys.edu, 574-284-5319, or via ResNet Problem Report Form at fixit.saintmarys.edu.

    Appointments will be required for in-person assistance from the ResNet Office until further notice to accommodate physical distancing. Appointments can be scheduled at http://www.saintmarys.edu/resnet/appointments.

    The ResNet Checklist, a helpful guide to what technology-related items should be addressed before classes begin, is available here.

    We encourage you to review the ResNet FAQ at http://www.saintmarys.edu/resnet/resnetfaq/, which addresses the most common questions that ResNet receives throughout the academic year.

    The ResNet Office will not be open on Friday, April 30, 2021. Instead, our staff will be participating in the Saint Mary's College 4th Annual Student Health Fair. Come visit our table for a phishy treat!

    The ResNet Office will have adjusted hours during finals exams this semester:

      Monday, May 10: 12:00pm - 6:00pm
      Tuesday, May 11: 12:00pm - 6:00pm
      Wednesday, May 12: 12:00pm - 6:00pm
      Thursday, May 13: 12:00pm - 6:00pm
      Friday, May 14: 12:00pm - 5:00pm
      Saturday, May 15: 12:00pm - 5:00pm
      Sunday, May 16: 6:00pm - 8:00pm (via ResNet Helpline only)
      Monday, May 17: 12:00pm - 6:00pm
      Tuesday, May 18: 12:00pm - 6:00pm
      Wednesday, May 19: 12:00pm - 5:00pm

    The ResNet Office will close at 5:00pm on Wednesday, May 19 for the summer. We are tentatively planning for the ResNet Office to reopen on Thursday, August 19. In-person technology assistance will not be available from ResNet during the summer.

    We wish you the best as you finish this semester!

    -ResNet


Getting Help - Spring 2021

    Students with technology questions should contact ResNet for assistance.

    • E-mail ResNet at resnet@saintmarys.edu.
    • The ResNet Helpline is 574-284-5319.
    • Submit a ResNet Problem Report Form at fixit.saintmarys.edu
    • Check the ResNet FAQ for answers to the most common questions ResNet is asked.

    If you are experiencing issues trying to access or complete a request at fixit.saintmarys.edu, you may need to clear the cache of your web browser. Instructions for clearing the cache are available here.

    Appointments will be required for in-person assistance from the ResNet Office until further notice to accommodate physical distancing. Appointments can be scheduled at www.saintmarys.edu/resnet/appointments.

    Students are encouraged to contact ResNet via e-mail, ResNet Problem Report Form, or phone to initially request assistance. Many issues can be resolved through these points of contact instead of in-person assistance.

    The ResNet Purple Packet (connection instructions) is available at the ResNet Office or by clicking on the 2020/2021 Mac Connection Information and 2020/2021 Windows Connection Information links to the left. We strongly recommend that students connect their own computers to ResNet. ResNet is available to assist any student who requests our help with their personal computer.

    The ResNet Office Hours for Spring 2021 are:

      Sunday: 6:00pm - 8:00pm (via ResNet Helpline only)
      Monday: 12:00pm - 6:00pm
      Tuesday: 12:00pm - 6:00pm
      Wednesday: 12:00pm - 6:00pm
      Thursday: 12:00pm - 6:00pm
      Friday: 12:00pm - 4:00pm
      Saturday: CLOSED

    Appointments for in-person assistance will be made available one week at a time, with new appointment times posted on Monday mornings.


Contacting ResNet

    The ResNet Office is located in B11 Cushwa-Leighton Library. The ResNet Helpline is 574-284-5319. The ResNet Problem Report Forms are available at http://fixit.saintmarys.edu

    The ResNet Purple Packet (connection instructions) is available at the ResNet Office or by clicking on the 2020/2021 Mac Connection Information and 2020/2021 Windows Connection Information links to the left. We strongly recommend that students connect their own computers to ResNet. ResNet is available to assist any student who requests our help with their personal computer.

    You can contact ResNet at resnet@saintmarys.edu with questions, but we strongly recommend that you refer to the ResNet FAQ first.

    Follow ResNet on Twitter at ResNetSMC (http://twitter.com/ResNetSMC).

    Find ResNet on Facebook at http://www.facebook.com/ResNetSMC.

    The ResNet Office is not open during fall and spring breaks, midsemester and summer breaks, and other times during the academic year when classes are not in session. Hands-on technical support and new Microsoft Campus Agreement licenses are not available when the ResNet Office is closed. Questions may still be directed to resnet@saintmarys.edu during breaks.

    Spring 2021: The ResNet Office will be open during the Reading Days on Monday, February 22 and Tuesday, March 23, even though classes will not be in session.


Important ResNet Information for Fall 2021!


Class of 2021: Computing After ResNet

    Congratulations on your graduation from Saint Mary's College! ResNet would like to provide you with some helpful information as you transition from life as a Saint Mary's student to that of a college graduate.

    Please click here to review details about your Saint Mary's e-mail account, network drive, Microsoft software, security software, educational discounts, ResNet support, and where to get tech support in the "real world" after graduation.


Incoming Students: Obtaining your Saint Mary's Network Account

    Your Saint Mary's network account will give you access to your Saint Mary's e-mail, eRezLife, online assessments for incoming students (math placement and Student Success), Blackboard, computer access in the clusters and classrooms on campus, access to network drives and other Saint Mary's network resources, and Internet access via the campus network.

    To obtain your Saint Mary's network account information (username and password), please visit http://www.saintmarys.edu/getaccount and follow the instructions on the page.

    You will need your Saint Mary's student ID number to obtain your account information.

    If you encounter problems, please contact resnet@saintmarys.edu from another e-mail account for assistance.

    Accounts for incoming students are created and ready to be accessed after a student has deposited. Accounts for incoming students will start being created in the December prior to planned enrollment (i.e. students starting classes in August 2021 will start having accounts created in December 2020). Incoming students will be contacted by ResNet with instructions on how to retreive their account after it has been created.

    Please note that account creation for incoming students will be paused annually between December 10 and January 9. The ResNet Office will not be responding to e-mail when the College is officially closed for the holiday break. The exact dates for when the College is closed vary by year, but include the days between Christmas Eve and New Year's Day.


Google Workspace for Education @ Saint Mary's College

    Saint Mary's College uses Google Workspace for Education for Mail, Calendar, Contacts, and other communication and collaboration tools. For information about Google Workspace for Education at Saint Mary's College, please visit http://www.saintmarys.edu/googleapps.


BelleNet and DeviceNet

    BelleNet refers to the secure 802.1x wireless network on campus. Access is available throughout campus, including the residence halls, academic buildings, Noble Family Dining Hall, Student Center, and Cushwa-Leighton Library.

    Saint Mary's also offers DeviceNet in the residence halls. Students can connect devices such as gaming stations, digital personal assistants, DVD/Blu-ray players, televisions, etc. to the Internet using DeviceNet.

    All televisions, Apple TVs, and gaming stations (PlayStation, Xbox) must be connected via a wired connection (Ethernet, RJ45) for Internet access. Wireless network connectivity for these devices is not available in the residence halls.

    BelleNet requires 802.1x authentication. Students can use their Saint Mary's username and password to connect their personally-owned devices (computers, smartphones) to the network. Students will also need to agree every semester to the "Responsible Use of College Computers and the Internet @ Saint Mary's College" and additional policies specific to the network available in the residence halls in order to connect.

    Support for connecting to BelleNet is available for computers running macOS version 10.12 or later, Windows 8/8.1, and Windows 10.

    ResNet supports mobile devices running current versions of Apple's iOS (including iPhone, iPad, and iPod Touch devices) and can assist with them connecting to BelleNet.

    Google Chromebooks, Amazon's Kindle Fire, and other non-iOS tablet and mobile devices are not supported by ResNet. In most cases, tablets and other mobile devices can be successfully connected to the wireless network on campus, but at this time ResNet cannot provide any technical assistance if problems are encountered. If a device is not 802.1x-compatible, it can be registered on DeviceNet for a student to use in the residence halls.

    If you need assistance with connecting your personal computer or smartphone to BelleNet, please bring it to the ResNet Office and an RCC would be happy to assist you.

    For additional information about connecting devices to BelleNet and DeviceNet, please visit our ResNet FAQ.


Are you an incoming Saint Mary's student? Do you plan on bringing a computer to campus this fall?

    Make sure a computer is not only just right for you, but also just right for the campus!

    Review our 2021/2022 Student's Guide for Bringing a Computer to Saint Mary's College before purchasing a computer to find out what the Saint Mary's College ResNet computer specifications are to be sure your new computer will connect to the network. This guide also includes a section of frequently asked questions and a basic shopping guide. If you have any questions about purchasing a computer or bringing your current computer to campus this fall, please contact ResNet at resnet@saintmarys.edu or Kathy Hausmann, Associate Director of Technology Support Services, at kathy@saintmarys.edu.

    Please refer to the Important ResNet Information for Fall 2021! section for our recommendations on specific Apple and Lenovo computer models.


ResNet: Recommended Apple Computers

    We strongly recommend that students wait to purchase a computer until July, after you receive computer purchasing information from ResNet. At that time we will be able to offer our specific computer recommendations for current Apple and Lenovo models to help make your purchasing decisions easier, and you will be able to take advantage of educational discounts and special "Back to School" sales our vendors offer during the summer.

    Apple typically offers new computer models and special Back-to-School specials that begin in mid-July.

    If you have questions about purchasing a new computer for Saint Mary's College, or bringing a computer you may already own to campus, please contact ResNet at resnet@saintmarys.edu or call 574-284-5319.

    Click here to be directed to our recommended Apple computer models.

    Please refer to the Important ResNet Information for Fall 2021! section above for our recommendations on specific Apple and Lenovo computer models.


ResNet: Recommended Lenovo Computers

    We strongly recommend that students wait to purchase a computer until July, after you receive computer purchasing information from ResNet. At that time we will be able to offer our specific computer recommendations for current Apple and Lenovo models to help make your purchasing decisions easier, and you will be able to take advantage of educational discounts and special "Back to School" sales our vendors offer during the summer.

    If you have questions about purchasing a new computer for Saint Mary's College, or bringing a computer you may already own to campus, please contact ResNet at resnet@saintmarys.edu or call 574-284-5319.

    Click here to be directed to our recommended Lenovo computer models.

    Please refer to the Important ResNet Information for Fall 2021! section above for our recommendations on specific Apple and Lenovo computer models.


Microsoft Software for Saint Mary's Students!

    Saint Mary's College offers Microsoft Office 365 ProPlus for Students for free to our students. Office 365 ProPlus offers full versions of current Microsoft Office software that can be downloaded and installed on students' personally-owned macOS and Windows computers. Versions of Office for mobile devices are also included with Office 365 ProPlus. A Saint Mary’s student can install the Office 365 ProPlus software on up to five personally-owned devices. There are no monthly subscription fees associated with the Microsoft Office 365 ProPlus for Students license.

    Licenses for the software can be requested online by active students during orientation and when classes are in session for the academic year. Once a license has been assigned, the software can then be downloaded directly from Microsoft.

    The Microsoft Office 365 ProPlus for Students license will expire immediately after your student affiliation with Saint Mary’s College ends. Your student affiliation with Saint Mary’s College ends if you leave the College for any reason, including graduation. At expiration, the software will enter a reduced-functionality mode (files can be viewed but it will not be possible to edit or create new files) and the OneDrive associated with your Saint Mary’s account will no longer be accessible.

    For more information, please refer to the Microsoft Software section of the ResNet FAQ, available here.


Phishing Scam Alert

    Saint Mary's College will NEVER ask you for your password over e-mail or via a Google Form. Any messages asking for your password are NOT legitimate and should be deleted immediately. Saint Mary's Information Technology will also not send an e-mail to you regarding your account without providing detailed contact information in a signature that you can confirm via the Saint Mary's Online Phonebook (http://eureka.saintmarys.edu/phonebook).

    If you receive an unexpected or suspicious e-mail without personalization, reply to the sender to verify the legitimacy of the message before you open any attachments or visit any websites mentioned in the message.

    Make sure you double-check the address (URL) of any website you visit and use a password for to make sure it is the legitimate sign-in page - don't fall victim to the fake shared file scams hitting campus inboxes.

    If Google detects that your e-mail account has been compromised as a result of a phishing scam, your account will be locked by Google to prevent further malicious activity and protect your personal information.

    To restore access to your e-mail account, please contact ResNet for instructions on how to regain access and secure your personal information in the future.


Windows and ResNet

    ResNet supports the following versions of Microsoft Windows for the 2020/2021 academic year:

    • Windows 10 Pro Edition / Windows 10 Home Edition
    • Windows 8.1 Pro Edition
    • Windows 8.1

    ResNet will not support computers running any version of Windows XP, Windows Vista, or Windows 7. Students with these operating systems on their computers will be told to purchase an operating system upgrade.

    If you chose to buy a new computer running Windows, ResNet strongly recommends purchasing a computer that already has a supported operating system installed. Computers that did not have a supported Windows operating system pre-installed that are brought to the ResNet Office average more than three hours to complete the upgrade process to be compatible with the network, and students are required to be present in the ResNet Office while their computers are being upgraded. The length of time varies by computer manufacturer, model, and availability of hardware drivers.


ResNet: Frequently Asked Questions

    The ResNet Office and the ResNet Helpline are not staffed during the summer and during other breaks in the academic calendar. If you have questions about Google's G Suite for Education, how to access Prism if it gives you an error, how to clean pop-ups and viruses from your computer, how to update your virus protection software or Windows security patches, or have other questions about using your computer, this is the place to look for the answers! These questions address concerns students have while they are both on and off campus.

    http://www.saintmarys.edu/resnet/resnetfaq/


Mobile Devices @ Saint Mary's College


Webcams @ Saint Mary's College

    ResNet is able to provide limited technical support to students who need assistance with their webcams. We recommend that students refer to the instructions and troubleshooting tips available for the software being used with the webcam. Google Meet, Blackboard Collaborate, Respondus LockDown Browser, Apple FaceTime, Zoom, and Microsoft Skype work successfully from ResNet.

    Hardware issues related to webcams will need to be referred to the device's manufacturer for assistance.

    ResNet advises that students using webcams in their residence hall rooms tell their roommates and visitors when the webcam is in use to prevent any potentally embarassing situations.


Is Your Computer Patched?

    All personal computers connected to ResNet are required to be up-to-date with security patches and operating system updates. Computers without current patches may be blocked from accessing the campus network.

    For instructions on configuring your computer to install software updates automatically, visit the Software Update section of the ResNet FAQ, available here.

    Please be patient while your computer downloads and installs the patches. Depending on your system and the number of patches needing to be installed, the updates may take a while.

    If your computer has already been blocked from the network for not having patches installed, follow the instructions on the web page telling you your computer has been blocked. If you need additional assitance, please fill out a ResNet Problem Report Form at http://fixit.saintmarys.edu or visit the ResNet Office in B11 Cushwa-Leighton Library.


Saint Mary's College and RIAA/Copyright Violations

    Saint Mary's College receives multiple cease-and-desist letters annually from the Recording Industry Association of America (RIAA), and the Motion Picture Association of America (MPAA), and other copyright holders regarding students who are downloading/sharing/serving copyrighted material (music, videos, software) on our campus.

    If Information Technology is notified by a copyright holder that you are offering copyrighted materials for download without permission, your network connection at Saint Mary's College will be disabled to ensure immediate compliance with the request. You will be contacted by Student Affairs regarding the situation. Your network connection will only be re-enabled after authorization is given by Student Affairs to Information Technology. (https://www.saintmarys.edu/it/policies)

    If subpoenaed, the College is required to provide your personal information to the copyright holder for the copyright holder to take possible legal action against you. Penalties for violating copyright law could range as high as $250,000 and five years in prison and/or up to $150,000 per copyrighted work distributed without permission.


Malicious Software and Computer Viruses!

    Saint Mary's College provides all faculty, staff, and students with Bitdefender security software for installation on personally-owned computers. If a computer within ResNet is spreading malware (viruses or other unwanted/malicious software) over the network, it will be disconnected from the ResNet network until the infection has been removed and Information Technology staff have verified that the problems caused by the infection have been resolved. For more information on computer viruses and instructions on how to install the Bitdefender security software on your computer, visit http://www.saintmarys.edu/virus.

    Instructions for how to remove viruses and other malicious software from your personal computer can be found on the ResNet FAQ site.



Last Modified April 26, 2021