ResNet @ SMC

ResNet FAQ

What is ResNet?

Contact ResNet

ResNet Problem Report Form

2014/2015
Student's Guide for Bringing a Computer to Saint Mary's College

PrintLimit


2013/2014
Mac OS X Connection Information

2013/2014
Windows Connection Information

BelleAire Connection Information


List of ResNet Clusters and Computers

2013/2014
Computer Specifications for ResNet

E-mail @ SMC

Virus Protection

Acceptable Use Policy

Apply for a Job


Obtain your Saint Mary's Network Account

Manage your Saint Mary's Network Account

Change Your Password

Check Your Quota


The Campus iStore


Computer Clusters

Clusters FAQ


Information Technology

Saint Mary's College


Welcome to ResNet!

    The ResNet Office is located at 113 Haggar College Center. The ResNet Helpline is 574-284-5319. The ResNet Problem Report Forms are available at http://fixit.saintmarys.edu

    The ResNet Purple Packet (connection instructions) will be available beginning Thursday, August 22. The Purple Packet will be distributed to all incoming students during check-in. The Purple Packet will also be available at the ResNet Office or by clicking on the 2013/2014 Mac OS X Connection Information and 2013/2014 Windows Connection Information links to the left. We strongly recommend that students connect their own computers to ResNet. ResNet is available to assist any student who requests our help with their personal computer.

    The ResNet Office Hours for Spring 2014 are:

      Sunday: 6:00pm - 8:00pm
      Monday: 11:00am - 8:00pm
      Tuesday: 11:00am - 8:00pm
      Wednesday: 11:00am - 8:00pm
      Thursday: 11:00am - 8:00pm
      Friday: 11:00am - 4:00pm
      Saturday: CLOSED

    You can contact ResNet at resnet@saintmarys.edu with questions, but we strongly recommend that you refer to the ResNet FAQ first.

    Follow ResNet on Twitter at ResNetSMC (http://twitter.com/ResNetSMC).

    Find ResNet on Facebook at http://www.facebook.com/ResNetSMC.

    The ResNet Office is not open during fall and spring breaks, midsemester and summer vacations, and other times during the academic year when classes are not in session. Hands-on technical support and Microsoft Campus Agreement purchases are not available when the ResNet Office is closed. Questions may still be directed to resnet@saintmarys.edu during breaks.


Google Apps for Education @ Saint Mary's College

    Saint Mary's College uses Google Apps for Education for Mail, Calendar, Contacts, and other communication and collaboration tools. For information about Google Apps for Education at Saint Mary's College, please visit http://www.saintmarys.edu/googleapps.


Obtaining your Saint Mary's Network Account

    Your Saint Mary's network account will give you access to your Saint Mary's e-mail, online assessments for incoming students (math placement and Student Success), computer access in the clusters and classrooms on campus, access to network drives and other Saint Mary's network resources, and Internet access on the ResNet and BelleAire networks on campus.

    To obtain your Saint Mary's network account information (username and password), please visit http://www.saintmarys.edu/getaccount and follow the instructions on the page.

    You will need your Saint Mary's student ID number to obtain your account information.

    If you encounter problems, please contact resnet@saintmarys.edu from another e-mail account for assistance.

    Accounts for incoming students are created and ready to be accessed after a student has deposited. Accounts for incoming students will start being created in the January prior to planned enrollment (i.e. students starting classes in August 2014 will start having accounts created in January 2014). Incoming students will be contacted by ResNet with instructions on how to retreive their account after it has been created.


Important ResNet Information for Fall 2014!


Class of 2013: Computing After ResNet

    Congratulations on your graduation from Saint Mary's College. ResNet would like to provide you with some helpful information as you transition from life as a Saint Mary's student to that of a college graduate.

    Please click here to review details about your Saint Mary's e-mail account, network drive, Microsoft software, McAfee software, educational discounts, ResNet support, and where get tech support in the "real world."


Are you an incoming Saint Mary's student? Do you plan on bringing a computer to campus this fall?

    Make sure a computer is not only just right for you, but also just right for the campus!

    Review our 2014/2015 Student's Guide for Bringing a Computer to Saint Mary's College before purchasing a computer to find out what the Saint Mary's College ResNet computer specifications are to be sure your new computer will connect to the network. This guide also includes a section of frequently asked questions and a helpful glossary of computer-related terms. If you have any questions about purchasing a computer or bringing your current computer to campus this fall, please contact Kathy Hausmann, Associate Director of Technology Support Services, at kathy@saintmarys.edu or (574) 284-5329.

    We strongly recommend that students wait to purchase a computer until after you receive information from ResNet in mid-June. At that time we will be able to offer our specific computer recommendations for current Apple and Dell models and you will be able to take advantage of educational discounts and special "Back to School" sales our vendors offer during the summer. (This information will also be posted on the ResNet website as soon as it is available.)


ResNet: Recommended Apple Computers

    Save with Apple education pricing

    We strongly recommend that students wait to purchase a computer until mid-June, after you receive computer purchasing information from ResNet. At that time we will be able to offer our specific computer recommendations for current Apple and Dell models to help make your purchasing decisions easier, and you will be able to take advantage of educational discounts and special "Back to School" sales our vendors offer during the summer.

    Apple typically offers new computer models and special Back-to-School specials that begin in late June.

    If you have questions about purchasing a new computer for Saint Mary's College, or bringing a computer you may already own to campus, please contact ResNet at resnet@saintmarys.edu or call 574-284-5319.

    Click on the Apple graphic to the left to access Saint Mary's Apple Store page with educationally-priced computers. Our recommended computer models can be viewed by clicking on the "Recommended Systems" graphic in the upper right corner.


ResNet: Recommended Dell Computers

    We strongly recommend that students wait to purchase a computer until mid-June, after you receive computer purchasing information from ResNet. At that time we will be able to offer our specific computer recommendations for current Apple and Dell models to help make your purchasing decisions easier, and you will be able to take advantage of educational discounts and special "Back to School" sales our vendors offer during the summer.

    If you have questions about purchasing a new computer for Saint Mary's College, or bringing a computer you may already own to campus, please contact ResNet at resnet@saintmarys.edu or call 574-284-5319.

    Click here to access Saint Mary's Dell website with educationally-priced computers.


Phishing Scam Alert

    Saint Mary's College will NEVER ask you for your password over e-mail. Any messages asking for your password are NOT legitimate and should be deleted immediately. Saint Mary's Information Technology will also not send an e-mail to you regarding your account without providing detailed contact information in a signature that you can confirm via the Saint Mary's Online Phonebook (http://eureka.saintmarys.edu/phonebook).

    If Information Technology detects that your e-mail account has been compromised as a result of a phishing scam, your account will be locked to prevent further malicious activity.

    To restore access to your e-mail account, please contact Kathy Hausmann, Coordinator of Student Computing, to schedule an appointment. Appointments are scheduled on a first-come, first-served basis. You will need to bring government-issued identification (driver's license, passport) with you to your appointment.


Microsoft Campus Agreement for Saint Mary's Students!

    Saint Mary's College has had a Microsoft Campus Agreement since the fall of 2007. This agreement allows students to purchase a single copy of:

    • Microsoft Office 2013 for Windows
    • Microsoft Office 2011 for Mac *
    • Microsoft Office 2010 for Windows *
    • Microsoft Office 2008 for Mac
    • Microsoft Office 2007 for Windows
    • Windows 8 Pro Upgrade
    • Windows 7 Ultimate Edition Upgrade
    • Windows Vista Ultimate Edition Upgrade

    for only $10 each! Students must show their Saint Mary's ID card and sign a license agreement to purchase the software, and the software will be charged to their student accounts.

    Download our Licensing information for the new Saint Mary's College Microsoft Campus Agreement for students for all students and parents.

    * Denotes recommended version of Microsoft Office for the 2013/2014 academic year.


Windows and ResNet

    ResNet supports the following versions of Microsoft Windows:

    • Windows XP Professional Edition
    • Windows Vista Business Edition
    • Windows Vista Ultimate Edition
    • Windows 7 Professional Edition
    • Windows 7 Ultimate Edition
    • Windows 8
    • Windows 8 Pro Edition

    ResNet will not support computers running Windows XP Home Edition, Windows XP Media Center Edition, Windows Vista Home Basic Edition, Windows Vista Home Premium Edition, Windows 7 Starter Edition, Windows 7 Home Basic Edition, or Windows 7 Home Premium Edition. Students with these operating systems on their computers will be told to purchase an operating system upgrade (available through our Microsoft Campus Agreement).

    If you chose to buy a new computer running Windows, ResNet strongly recommends purchasing a computer that already has a supported operating system installed. Computers that did not have a supported Windows operating system pre-installed that are brought to the ResNet Office average more than three hours to complete the upgrade process to be compatible with the network, and students are required to be present in the ResNet Office while their computers are being upgraded. The length of time varies by computer manufacturer, model, and availability of hardware drivers.

    Not all computers that are sold with Windows Vista Home Basic Edition, Windows Vista Home Premium Edition, Windows 7 Starter Edition, or Windows 7 Home Premium Edition installed can be upgraded to Windows Vista Ultimate Edition or Windows 7 Edition.


ResNet: Frequently Asked Questions

    The ResNet Office and the ResNet Helpline are not staffed during the summer and during other breaks in the academic calendar. If you have questions about Zimbra webmail, how to access Prism if it gives you an error, how to clean pop-ups and viruses from your computer, how to update your virus protection software or Windows security patches, or have other questions about using your computer, this is the place to look for the answers! These questions address concerns students have while they are both on and off campus.

    http://www.saintmarys.edu/resnet/resnetfaq/


Mobile Devices @ Saint Mary's College


Webcams @ Saint Mary's College

    Saint Mary's College allows webcams to be used within ResNet.

    ResNet is unable to provide technical support to students who need assistance with their webcams. We recommend that students refer to the instructions provided with their webcams and video chatting software for assistance, and all webcam usage should be over the wired (rather than wireless) network. Google Talk and Skype work successfully from ResNet.

    Students may have problems with video chat during peak times of Internet usage on campus because of bandwidth limitations.

    ResNet advises that students using webcams in their residence hall rooms tell their roommates and visitors when the webcam is in use to prevent any potentally embarassing situations.


BelleAire Connection Instructions

    BelleAire, the wireless network at Saint Mary's College, is available in most locations on campus, including the Noble Family Dining Hall, the Student Center, Madeleva Hall, Cushwa-Leighton Library, and the Science building. (The residence halls on campus have their own ResNet wireless network.)

    Click on the BelleAire Connection Information link in the left column or click here for instructions on how to connect your computer to the new wireless network.

    BelleAire supports 802.11b, 802.11g, and 802.11n wireless cards. Support for connecting to BelleAire is available for computers running Mac OS X, Windows XP, Windows Vista, and Windows 7.

    ResNet supports mobile devices running Apple's iOS (including iPhone, iPad, and iPod Touch devices) and can assist with them connecting to BelleAire.

    Amazon's Kindle Fire and other non-iOS tablet devices are not supported by ResNet. In most cases, tablet computers can be successfully connected to the wireless network on campus, but at this time ResNet cannot provide any technical assistance if problems are encountered.

    If you need assistance with connecting your personal computer to BelleAire, please bring it to the ResNet Office and an RCC would be happy to assist you.


Is Your Computer Patched?

    A large number of computers running Windows connecting to ResNet this semester do not have the latest security patches from Microsoft. Computers without current patches will be blocked from accessing the campus network.

    To update your Windows computer quickly and easily, visit http://windowsupdate.microsoft.com/ using Internet Explorer.

    At that site, click on the link to scan for updates. Your computer will be scanned by Microsoft to see what updates need to be installed on your computer. When it finds updates to install, click on the link to review and install updates. Click the Install Now button to download the updates and install them on your computer. Please be patient while your computer downloads and installs the patches. Depending on your system and the number of patches needing to be installed, the updates may take a while.

    If your computer has already been blocked from the network for not having patches installed, you may follow the instructions on the web page telling you your computer has been blocked. If you need additional assitance, you will need to fill out a ResNet Problem Report Form at http://fixit.saintmarys.edu.


Saint Mary's College and RIAA/Copyright Violations

    Saint Mary's College receives multiple cease-and-desist letters annually from the Recording Industry Association of America (RIAA) regarding students who are downloading/sharing/serving music files (MP3s) on our campus.

    If Information Technology is notified by the Recording Industry Association of America that you are offering copyrighted sound recordings for download, your network connection at Saint Mary's College will be disabled to ensure immediate compliance with the RIAA's request. You will be contacted by Student Affairs regarding the situation. Your network connection will only be re-enabled after authorization is given by Student Affairs to the Coordinator of Student Computing. (http://www.saintmarys.edu/it/policies.html)

    If subpoenaed, the College is required to required to provide your personal information to the RIAA for the RIAA to take possible legal action against you. Penalties for violating copyright law could range as high as $250,000 and five years in prison and/or up to $150,000 per copyrighted work distributed without permission.

    The Recording Industry Association of America believes it is in everyone's interest for music consumers to be better educated about the subject of copyright law and music. The Association encourages you to visit the MUSIC Coalition's new website at www.musicunited.org. The site contains valuable information about what's legal and what's not when it comes to copying music.


Computer Viruses!

    Saint Mary's College provides all faculty, staff, and students with free virus-protection software for installation on personally-owned computers. If a computer within ResNet is spreading viruses on the network, it will be disconnected from the network (including Internet, e-mail, network drives) until the viruses have been removed. For more information on computer viruses and instructions on how to install virus-protection software on your computer, visit http://www.saintmarys.edu/virus.

    Instructions for how to remove many computer viruses from your personal computer can be found on the ResNet FAQ site.


ResNet and Computer Assistance

    Having a problem with your personal computer? Fill out a ResNet Problem Report Form at http://fixit.saintmarys.edu from any computer with a network connection and a Residential Computer Consultant will contact you to assist you. You are also welcome to bring your notebook computer to the ResNet Office when it is open for immediate assistance.

    Please be patient as we try to assist all Saint Mary's students with their personal computer questions as quickly as possible. Thank you.



Last Modified April 8, 2014