 |
 |
||||||||||||||||
|
2023/2024
2023/2024 BelleNet Connection Information Important ResNet Information for Fall 2023! Obtaining your Saint Mary's Network Account Google Workspace for Education Are you an incoming Saint Mary's student? ResNet: Frequently Asked Questions Malicious Software and Computer Viruses Student's Guide for Bringing a Computer to Saint Mary's College List of ResNet Clusters and Computers
Obtain your Saint Mary's Network Account Manage your Saint Mary's Network Account Check Your Network Drive Quota |
Google 2-Step Verification All Saint Mary's Google Workspace for Education accounts (which includes e-mail and access to Google Drive, Docs, Sheets, and Slides) were required to have Google 2-Step Verification enabled by the deadline of Monday, April 11, 2022 at 11:59pm. If you did not complete this process and became locked out of your account, please contact resnet@saintmarys.edu or fill out a ResNet Problem Report Form at fixit.saintmarys.edu for assistance. Requests for assistance cannot be accommodated over the phone.
Welcome to ResNet! The ResNet Office is open for the 2023/2024 academic year! You are encouraged to visit the ResNet Office (located on the lower level of the Cushwa-Leighton Library) with your computer, tablet, or smartphone for immediate technology assistance. You can also contact ResNet at 574-284-5319, resnet@saintmarys.edu, or by filling out a ResNet Problem Report Form at http://fixit.saintmarys.edu. We also encourage you to review the ResNet FAQ at http://www.saintmarys.edu/resnet/resnetfaq/, which addresses the most common questions that ResNet receives throughout the academic year.We hope this information helps! -ResNet Getting Help - Fall 2023
Students with technology questions should contact ResNet for assistance. The ResNet Purple Packet (connection instructions) will be available beginning Thursday, August 17. The Purple Packet will be distributed to all incoming students during check-in. The Purple Packet will also be available at the ResNet Office or by clicking on the 2023/2024 Mac Connection Information and 2023/2024 Windows Connection Information links to the left. We strongly recommend that students connect their own computers to ResNet. ResNet is available to assist any student who requests our help with their personal computer. You can contact ResNet at resnet@saintmarys.edu with questions, but we strongly recommend that you refer to the ResNet FAQ first. Please do not expect responses to e-mail messages during evenings and weekends. The ResNet Checklist, a helpful guide to what technology-related items should be addressed before classes begin, will be distributed to all students during check-in. You can also find an electronic copy here. The ResNet Office Hours for the Fall 2023 semester are:
If you are experiencing issues trying to access or complete a request at fixit.saintmarys.edu, you may need to clear the cache of your web browser. Instructions for clearing the cache are available here. If you encounter a security warning, you can also use this link to access the ResNet Problem Report Forms. Our BelleNet Troubleshooting Tips are available here. Information about multi-factor authentication for online resources is available here. Information about Microsoft 365 licensing is available here. Information about connecting devices (televisions, gaming stations, digital personal assistants, etc.) to DeviceNet is available here. The ResNet Office is not open during fall and spring breaks, midsemester and summer vacations, and other times during the academic year when classes are not in session. Hands-on technical support, Microsoft 365 licenses, and print quota purchases are not available when the ResNet Office is closed. Questions may still be directed to resnet@saintmarys.edu during breaks. Important ResNet Information for Fall 2023!
We have some important new information for all incoming students to Saint Mary's College. Please review the documents below for information about ResNet and student technology.
Class of 2023: Computing After ResNet Congratulations on your graduation from Saint Mary's College! ResNet would like to provide you with some helpful information as you transition from life as a Saint Mary's student to that of a college graduate. Please click here to review details about your Saint Mary's e-mail account, network drive, Microsoft software, security software, educational discounts, ResNet support, and where to get tech support in the "real world" after graduation. Incoming Students: Obtaining your Saint Mary's Network Account Saint Mary’s College generates e-mail accounts automatically for incoming students after their deposits have been processed by Admission. (After a deposit has been paid, it takes an additional business day or two for the account to be created.) Incoming students will be contacted by ResNet with instructions on how to retrieve their account after it has been created. Your Saint Mary's network account will give you access to your Saint Mary's e-mail, eRezLife, online assessments for incoming students (math placement and Student Success), Blackboard, computer access in the clusters and classrooms on campus, access to network drives and other Saint Mary's network resources, and Internet access via the campus network. You will need your Saint Mary's student ID number to obtain your account information. Once you have obtained your Saint Mary's network account information, we recommend that you immediately change your password at http://www.saintmarys.edu/account. Please do not forget your password, since you will need it many times prior to arriving on campus. You will need to sign into your Saint Mary's e-mail account and enable Google 2-Step Verification within 30 days of your account being created. Google 2-Step Verification is required to be enabled on all saintmarys.edu accounts for security. If Google 2-Step Verification is not enabled within 30 days, you may become locked out of your account.If you encounter problems, please contact resnet@saintmarys.edu from another e-mail account for assistance. Accounts for incoming students will start being created in the December prior to planned enrollment (i.e. students starting classes in August 2023 will start having accounts created in December 2022). Please note that account creation for incoming students will be paused annually between December 10 and January 9. The ResNet Office will not be responding to e-mail when the College is officially closed for the holiday break. The exact dates for when the College is closed vary by year, but will include the days between Christmas Eve and New Year's Day.
Google Workspace for Education @ Saint Mary's College
Saint Mary's College uses Google Workspace for Education for Mail, Calendar, Contacts,
and other communication and collaboration tools.
For information about Google Workspace for Education at Saint Mary's College, please visit
http://www.saintmarys.edu/googleapps.
All Saint Mary's Google Workspace for Education accounts are required to have
Google 2-Step Verification enabled. This requirement has been in effect since
Monday, April 12, 2022. If Google 2-Step Verification is not enabled on a new account
within 30 days of its creation, you may become locked out of the account.
BelleNet and DeviceNet
BelleNet refers to the secure 802.1x wireless network on campus.
Access is available throughout campus, including the residence halls, academic buildings,
Noble Family Dining Hall, Student Center, and Cushwa-Leighton Library.
BelleNet requires 802.1x authentication. Students can use their Saint Mary's username and password
to connect their personally-owned devices (computers, smartphones, tablets) to the network.
Students will also need to agree every semester to the
"Responsible Use of College Computers and the Internet @ Saint Mary's College"
and additional policies specific to the network available in the residence halls in order to connect.
Support for connecting to BelleNet is available for computers running macOS version 10.15 or later,
Windows 10, and WIndows 11.
ResNet supports mobile devices running current versions of Apple's iOS
(including iPhone, iPad, and iPod Touch devices)
and can assist with them connecting to BelleNet.
Google Chromebooks, Amazon's Kindle Fire, and other non-iOS tablet and mobile devices are not supported by ResNet.
In most cases, tablets and other mobile devices can be successfully connected to the wireless network on campus,
but at this time ResNet cannot provide any technical assistance if problems are encountered.
If a device is not 802.1x-compatible, it can be registered on DeviceNet for a student to use in the residence halls.
If you would like details on how to connect your device (computer, smartphone, tablet) to BelleNet,
please refer to our
BelleNet Troubleshooting Tips.
If you need assistance with connecting your personal computer, smartphone, or tablet to BelleNet,
please bring it to the ResNet Office and an RCC would be happy to assist you.
Saint Mary's also offers DeviceNet in the residence halls. Students can connect
devices such as gaming stations, digital personal assistants, DVD/Blu-ray players, televisions, etc.
to the Internet using DeviceNet.
All televisions, Apple TVs, and gaming stations (PlayStation, Xbox) must be connected via a
wired connection (Ethernet, RJ45) for Internet access.
Wireless network connectivity for these devices is not available in the residence halls.
For information on connecting devices without 802.1x compatibility
(televisions, Blu-ray/DVD players, game consoles, personal digital assistants)
to DeviceNet, please refer to our
DeviceNet registration instructions.
For additional information about connecting devices to BelleNet and DeviceNet, please visit our
ResNet FAQ.
Are you an incoming Saint Mary's student?
Do you plan on bringing a computer to campus this fall?
Make sure a computer is not only just right for you, but also just right for the campus!
Review our
2023/2024 Student's Guide for Bringing a Computer to Saint Mary's College
before purchasing a computer to find out what the Saint Mary's College ResNet
computer specifications are to be sure your new computer will connect to the network.
This guide also includes a section of frequently asked questions and a basic shopping guide.
If you have any questions about purchasing a computer or bringing your current computer
to campus this fall, please contact ResNet at
resnet@saintmarys.edu.
Please refer to the Important ResNet Information for Fall 2023!
section for our recommendations on specific Apple and Lenovo computer models.
ResNet: Recommended Apple Computers
We strongly recommend that students wait to purchase a computer until July,
after you receive computer purchasing information from ResNet.
At that time we will be able to offer our specific computer recommendations
for current Apple and Lenovo models to help make your purchasing decisions easier,
and you will be able to take advantage of
educational discounts and special "Back to School" sales our vendors offer during the summer.
Apple typically offers new computer models and special Back-to-School specials that
begin in mid-July.
If you have questions about purchasing a new computer for Saint Mary's College,
or bringing a computer you may already own to campus,
please contact ResNet at
resnet@saintmarys.edu or call 574-284-5319.
Click here
to be directed to our recommended Apple computer models.
Please refer to the Important ResNet Information for Fall 2023!
section above for our recommendations on specific Apple and Lenovo computer models.
ResNet: Recommended Lenovo Computers
We strongly recommend that students wait to purchase a computer until July,
after you receive computer purchasing information from ResNet.
At that time we will be able to offer our specific computer recommendations
for current Apple and Lenovo models to help make your purchasing decisions easier,
and you will be able to take advantage of
educational discounts and special "Back to School" sales our vendors offer during the summer.
If you have questions about purchasing a new computer for Saint Mary's College,
or bringing a computer you may already own to campus,
please contact ResNet at
resnet@saintmarys.edu or call 574-284-5319.
Click here
to be directed to our recommended Lenovo computer models.
Please refer to the Important ResNet Information for Fall 2023!
section above for our recommendations on specific Apple and Lenovo computer models.
Microsoft Software for Saint Mary's Students!
Saint Mary's College offers
Microsoft 365 for Students for free to our students.
Microsoft Office includes Word, Excel, and PowerPoint.
Microsoft 365 offers full versions of current Office software that can be downloaded
and installed on students' personally-owned macOS and Windows computers.
Versions of Office for mobile devices are also included with Microsoft 365.
A Saint Mary’s student can install Microsoft 365 software on up to
five personally-owned computers, tablets, and mobile devices.
There are no monthly subscription fees associated with the Microsoft 365 for Students license.
Licenses for the software can be requested online by active students during orientation
and when classes are in session for the academic year. Once a license has been assigned,
the software can then be downloaded directly from Microsoft.
Only current Saint Mary’s students are eligible for the Microsoft 365 for Students license.
The Microsoft 365 software will expire immediately after a student's active affiliation with
Saint Mary’s College ends. Active student affiliation with Saint Mary’s College ends if the
student leaves the College for any reason, including graduation. At expiration,
the software will enter a reduced-functionality mode (files can be viewed but it will not
be possible to edit or create new files) and the OneDrive associated with a student’s
Saint Mary’s account will no longer be accessible or recoverable.
For more information, please refer to the Microsoft Software section of the ResNet FAQ,
available here.
Phishing Scam Alert
Saint Mary's College will NEVER ask you for your password over e-mail or via a Google Form.
Any messages asking for your password are NOT legitimate and should be deleted immediately.
Saint Mary's Information Technology will also not send an e-mail to you regarding your
account without providing detailed contact information in a signature that you can
confirm via the Saint Mary's Online Phonebook (http://eureka.saintmarys.edu/phonebook).
If you receive an unexpected or suspicious e-mail without personalization, reply to the sender to verify the
legitimacy of the message before you open any attachments or visit any websites mentioned in the message.
Make sure you double-check the address (URL) of any website you visit and use a password for to make sure
it is the legitimate sign-in page - don't fall victim to the fake shared file scams hitting campus inboxes.
If Google detects that your e-mail account has been compromised as a result of a phishing scam,
your account will be locked by Google to prevent further malicious activity and protect your personal information.
macOS and ResNet
The majority of Saint Mary’s students (over 70%) choose to bring a Mac computer to campus.
macOS and Windows computers are equally supported on campus.
ResNet supports the following versions of macOS for the 2022/2023 academic year:
ResNet will not support Apple computers running earlier operating system versions.
Students with operating systems prior to macOS version 11 on their computers will be told to upgrade
to a more current version. macOS upgrades are available for free from Apple.
Windows and ResNet
ResNet supports the following versions of Microsoft Windows for the 2022/2023 academic year:
ResNet will not support computers running any version of Windows XP, Windows Vista, Windows 7, or Windows 8.
Students with these operating systems on their computers will be told to purchase an operating
system upgrade.
If you chose to buy a new computer running Windows, ResNet strongly recommends purchasing a computer that already has
a supported operating system installed. Computers that did not have a supported Windows operating system pre-installed
that are brought to the ResNet Office average more than three hours to complete the upgrade process to be compatible with the
network, and students are required to be present in the ResNet Office while their computers are being upgraded. The length of
time varies by computer manufacturer, model, and availability of hardware drivers.
Chromebooks and ResNet
Google Chromebooks are not supported by ResNet, and a Chromebook will not meet a student’s academic needs
at Saint Mary’s College. Chromebooks may have difficulties connecting to the network, and ResNet cannot
provide any technical assistance if problems arise. Chromebooks are also unable to have most course-related
software installed, including Microsoft Office and Respondus LockDown Browser.
ResNet: Frequently Asked Questions
The ResNet Office (in-person assistance) and the ResNet Helpline (phone) are not staffed during the summer
and during other breaks in the academic calendar. We do respond to e-mails sent to
resnet@saintmarys.edu year round, but we appreciate your understanding that response times may be
longer when classes are not in session.
If you have questions about connecting to BelleNet (smartphones, tablets, computers) or
DeviceNet (televisions, digital personal assistants, gaming devices),
using Google Workspace for Education, how to access Prism if it
gives you an error, how to change your Saint Mary's password,
or have other questions about using your computer, this is the place to look for the answers!
These questions address concerns students have while they are both on and off campus.
Mobile Devices @ Saint Mary's College
Saint Mary's College provides assistance with mobile devices running Apple's iOS
(including iPhone, iPad, and iPod Touch devices).
For more information about mobile device support, please review our
Frequently Asked Questions about Mobile Device Support at Saint Mary's College
Webcams @ Saint Mary's College
ResNet is able to provide limited technical support to students who need assistance with their webcams.
We recommend that students refer to the instructions and troubleshooting tips available for the
software being used with the webcam.
Google Meet, Blackboard Collaborate, Respondus LockDown Browser,
Apple FaceTime, Zoom, and Microsoft Skype work successfully from ResNet.
Hardware issues related to webcams will need to be referred to the device's manufacturer for assistance.
ResNet advises that students using webcams in their residence hall rooms tell
their roommates and visitors when the webcam is in use to prevent any potentially
embarrassing situations.
Saint Mary's College and DMCA/Copyright Violations
Saint Mary's College receives multiple
cease-and-desist letters annually from
the Recording Industry Association of America (RIAA),
the Motion Picture Association of America (MPAA),
and other copyright holders regarding students
who are downloading/sharing/serving copyrighted material (music, videos, software) on our campus.
If subpoenaed, the College is required to provide your
personal information to the copyright holder for the copyright holder to take possible legal action against you.
Penalties for violating copyright law could range as high as $250,000 and five years in prison
and/or up to $150,000 per copyrighted work distributed without permission.
For more information, please refer to the Digital Millennium Copyright Act (DMCA),
a 1998 United States copyright law.
Malicious Software and Computer Viruses!
Saint Mary's College provides all faculty, staff, and students with Bitdefender security
software for installation on personally-owned computers.
If a computer within ResNet is spreading malware (viruses or other unwanted/malicious software) over the network,
it will be disconnected from the campus network until the infection has been removed
and Information Technology staff have verified that the problems caused by the infection have been resolved.
For more information on malicious software and instructions on how to install
the Bitdefender security software on your computer, visit
http://www.saintmarys.edu/virus.
Instructions for how to remove viruses and other malicious software from your personal computer can
be found on the
ResNet FAQ site.
Last Modified October 16, 2023 |
