 |
 |
||||||||||||||||
2014/2015
2013/2014
2013/2014 BelleAire Connection Information List of ResNet Clusters and Computers
2013/2014 Obtain your Saint Mary's Network Account Manage your Saint Mary's Network Account |
Welcome to ResNet! The ResNet Office is located at 113 Haggar College Center. The ResNet Helpline is 574-284-5319. The ResNet Problem Report Forms are available at http://fixit.saintmarys.edu
The ResNet Purple Packet (connection instructions) will be available beginning Thursday, August 22. The Purple Packet will be distributed to all incoming students during check-in. The Purple Packet will also be available at the ResNet Office or by clicking on the 2013/2014 Mac OS X Connection Information and 2013/2014 Windows Connection Information links to the left. We strongly recommend that students connect their own computers to ResNet. ResNet is available to assist any student who requests our help with their personal computer. The ResNet Office Hours for Spring 2014 are:
You can contact ResNet at resnet@saintmarys.edu with questions, but we strongly recommend that you refer to the ResNet FAQ first. Follow ResNet on Twitter at ResNetSMC (http://twitter.com/ResNetSMC). Find ResNet on Facebook at http://www.facebook.com/ResNetSMC. The ResNet Office is not open during fall and spring breaks, midsemester and summer vacations, and other times during the academic year when classes are not in session. Hands-on technical support and Microsoft Campus Agreement purchases are not available when the ResNet Office is closed. Questions may still be directed to resnet@saintmarys.edu during breaks.
Google Apps for Education @ Saint Mary's College
Saint Mary's College uses Google Apps for Education for Mail, Calendar, Contacts, and other communication and collaboration tools.
For information about Google Apps for Education at Saint Mary's College, please visit
http://www.saintmarys.edu/googleapps.
Obtaining your Saint Mary's Network Account
Your Saint Mary's network account will give you access to your Saint Mary's e-mail,
online assessments for incoming students (math placement and Student Success),
computer access in the clusters and classrooms on campus,
access to network drives and other Saint Mary's network resources,
and Internet access on the ResNet and BelleAire networks on campus.
To obtain your Saint Mary's network account information (username and password), please visit
http://www.saintmarys.edu/getaccount
and follow the instructions on the page.
You will need your Saint Mary's student ID number to obtain your account information.
If you encounter problems, please contact
resnet@saintmarys.edu
from another e-mail account for assistance.
Accounts for incoming students are created and ready to be accessed after a student has deposited.
Accounts for incoming students will start being created in the January prior to planned enrollment
(i.e. students starting classes in August 2014 will start having accounts created in January 2014).
Incoming students will be contacted by ResNet with instructions on how to retreive their account
after it has been created.
Important ResNet Information for Fall 2014!
We have some important new information for all incoming students to Saint Mary's College.
Please review the documents below for information about ResNet and Student Computing.
(Coming Spring 2014)
(Coming Summer 2014)
(Coming Summer 2014)
(Coming Summer 2014)
(Updated: July 1, 2013)
(Updated: July 1, 2013) Class of 2013: Computing After ResNet Congratulations on your graduation from Saint Mary's College. ResNet would like to provide you with some helpful information as you transition from life as a Saint Mary's student to that of a college graduate. Please click here to review details about your Saint Mary's e-mail account, network drive, Microsoft software, McAfee software, educational discounts, ResNet support, and where get tech support in the "real world." Are you an incoming Saint Mary's student? Do you plan on bringing a computer to campus this fall? Make sure a computer is not only just right for you, but also just right for the campus! Review our 2014/2015 Student's Guide for Bringing a Computer to Saint Mary's College before purchasing a computer to find out what the Saint Mary's College ResNet computer specifications are to be sure your new computer will connect to the network. This guide also includes a section of frequently asked questions and a helpful glossary of computer-related terms. If you have any questions about purchasing a computer or bringing your current computer to campus this fall, please contact Kathy Hausmann, Associate Director of Technology Support Services, at kathy@saintmarys.edu or (574) 284-5329. We strongly recommend that students wait to purchase a computer until after you receive information from ResNet in mid-June. At that time we will be able to offer our specific computer recommendations for current Apple and Dell models and you will be able to take advantage of educational discounts and special "Back to School" sales our vendors offer during the summer. (This information will also be posted on the ResNet website as soon as it is available.)
ResNet: Recommended Apple Computers
We strongly recommend that students wait to purchase a computer until mid-June,
after you receive computer purchasing information from ResNet.
At that time we will be able to offer our specific computer recommendations
for current Apple and Dell models to help make your purchasing decisions easier,
and you will be able to take advantage of
educational discounts and special "Back to School" sales our vendors offer during the summer.
Apple typically offers new computer models and special Back-to-School specials that
begin in late June.
If you have questions about purchasing a new computer for Saint Mary's College,
or bringing a computer you may already own to campus,
please contact ResNet at
resnet@saintmarys.edu or call 574-284-5319.
Click on the Apple graphic to the left to access Saint Mary's Apple Store page
with educationally-priced computers.
Our recommended computer models can be viewed by clicking on the "Recommended Systems"
graphic in the upper right corner.
ResNet: Recommended Dell Computers
We strongly recommend that students wait to purchase a computer until mid-June,
after you receive computer purchasing information from ResNet.
At that time we will be able to offer our specific computer recommendations
for current Apple and Dell models to help make your purchasing decisions easier,
and you will be able to take advantage of
educational discounts and special "Back to School" sales our vendors offer during the summer.
If you have questions about purchasing a new computer for Saint Mary's College,
or bringing a computer you may already own to campus,
please contact ResNet at
resnet@saintmarys.edu or call 574-284-5319.
Click here to access Saint Mary's Dell website
with educationally-priced computers.
Phishing Scam Alert
Saint Mary's College will NEVER ask you for your password over e-mail.
Any messages asking for your password are NOT legitimate and should be deleted immediately.
Saint Mary's Information Technology will also not send an e-mail to you regarding your
account without providing detailed contact information in a signature that you can
confirm via the Saint Mary's Online Phonebook (http://eureka.saintmarys.edu/phonebook).
If Information Technology detects that your e-mail account has been compromised
as a result of a phishing scam, your account will be locked to prevent further
malicious activity.
Microsoft Campus Agreement for Saint Mary's Students!
Saint Mary's College has had a Microsoft Campus Agreement since the fall of
2007. This agreement allows students to purchase a single copy of:
Download our
Licensing information for the new Saint Mary's College
Microsoft Campus Agreement for students
for all students and parents.
* Denotes recommended version of Microsoft Office for the 2013/2014 academic year.
Windows and ResNet
ResNet supports the following versions of Microsoft Windows:
If you chose to buy a new computer running Windows, ResNet strongly recommends purchasing a computer that already has a supported operating system installed. Computers that did not have a supported Windows operating system pre-installed that are brought to the ResNet Office average more than three hours to complete the upgrade process to be compatible with the network, and students are required to be present in the ResNet Office while their computers are being upgraded. The length of time varies by computer manufacturer, model, and availability of hardware drivers. Not all computers that are sold with Windows Vista Home Basic Edition, Windows Vista Home Premium Edition, Windows 7 Starter Edition, or Windows 7 Home Premium Edition installed can be upgraded to Windows Vista Ultimate Edition or Windows 7 Edition.
ResNet: Frequently Asked Questions
The ResNet Office and the ResNet Helpline are not staffed during the summer
and during other breaks in the academic calendar.
If you have questions about Zimbra webmail, how to access Prism if it
gives you an error, how to clean pop-ups and viruses from your computer, how to update
your virus protection software or Windows security patches, or have other questions about
using your computer, this is the place to look for the answers!
These questions address concerns students have while they are both on and off campus.
Mobile Devices @ Saint Mary's College
Saint Mary's College provides assistance with mobile devices running Apple's iOS (including iPhone, iPad, and iPod Touch devices).
For more information about mobile device support, please review our
Frequently Asked Questions about Mobile Device Support at Saint Mary's College
Webcams @ Saint Mary's College
Saint Mary's College allows webcams to be used within ResNet.
ResNet is unable to provide technical support to students who need assistance with their webcams.
We recommend that students refer to the instructions provided with their webcams
and video chatting software for assistance, and all webcam usage should be over the wired
(rather than wireless) network.
Google Talk and Skype work successfully from ResNet.
Students may have problems with video chat during peak times of Internet usage on campus
because of bandwidth limitations.
ResNet advises that students using webcams in their residence hall rooms tell
their roommates and visitors when the webcam is in use to prevent any potentally
embarassing situations.
BelleAire Connection Instructions
BelleAire, the wireless network at Saint Mary's College, is available in most locations
on campus, including the Noble Family Dining Hall, the Student Center, Madeleva Hall,
Cushwa-Leighton Library, and the Science building.
(The residence halls on campus have their own ResNet wireless network.)
Click on the BelleAire Connection Information link in the left column or click
here
for instructions on how to connect your computer to the new wireless network.
BelleAire supports 802.11b, 802.11g, and 802.11n wireless cards.
Support for connecting to BelleAire is available for computers running Mac OS X,
Windows XP, Windows Vista, and Windows 7.
ResNet supports mobile devices running Apple's iOS (including iPhone, iPad, and iPod Touch devices)
and can assist with them connecting to BelleAire.
Amazon's Kindle Fire and other non-iOS tablet devices are not supported by ResNet.
In most cases, tablet computers can be successfully connected to the wireless network on campus,
but at this time ResNet cannot provide any technical assistance if problems are encountered.
If you need assistance with connecting your personal computer to BelleAire,
please bring it to the ResNet Office and an RCC would be happy to assist you.
Is Your Computer Patched?
A large number of computers running Windows connecting to ResNet this semester do not have the
latest security patches from Microsoft. Computers without current patches will be blocked
from accessing the campus network.
To update your Windows computer quickly and easily, visit
http://windowsupdate.microsoft.com/
using Internet Explorer.
At that site, click on the link to scan for updates. Your computer will be scanned by
Microsoft to see what updates need to be installed on your computer. When it finds updates
to install, click on the link to review and install updates. Click the Install Now button
to download the updates and install them on your computer. Please be patient while your
computer downloads and installs the patches. Depending on your system and the number of
patches needing to be installed, the updates may take a while.
If your computer has already been blocked from the network for not having patches installed,
you may follow the instructions
on the web page telling you your computer has been blocked. If you need additional assitance,
you will need to fill out a ResNet Problem Report Form at
http://fixit.saintmarys.edu.
Saint Mary's College and RIAA/Copyright Violations
Saint Mary's College receives multiple
cease-and-desist letters annually from
the Recording Industry Association of America (RIAA) regarding students
who are downloading/sharing/serving music files (MP3s) on our campus.
If subpoenaed, the College is required to required to provide your
personal information to the RIAA for the RIAA to take possible legal action against you.
Penalties for violating copyright law could range as high as $250,000 and five years in prison
and/or up to $150,000 per copyrighted work distributed without permission.
The Recording Industry Association of America believes it is in everyone's interest for music
consumers to be better educated about the subject of copyright law and music. The Association
encourages you to visit the MUSIC Coalition's new website at
www.musicunited.org. The site
contains valuable information about what's legal and what's not when it comes to copying music.
Computer Viruses!
Saint Mary's College provides all faculty, staff, and students with free virus-protection
software for installation on personally-owned computers.
If a computer within ResNet is spreading viruses on the network, it will be disconnected
from the network (including Internet, e-mail, network drives) until the viruses have been
removed.
For more information on computer viruses and instructions on how to install
virus-protection software on your computer, visit
http://www.saintmarys.edu/virus.
Instructions for how to remove many computer viruses from your personal computer can
be found on the
ResNet FAQ site.
ResNet and Computer Assistance
Having a problem with your personal computer? Fill out a ResNet Problem Report Form
at
http://fixit.saintmarys.edu from any computer with a network connection
and a Residential Computer Consultant will contact you to assist you.
You are also welcome to bring your notebook computer to the ResNet Office when it is
open for immediate assistance.
Please be patient as we try to assist all Saint Mary's students with their personal
computer questions as quickly as possible. Thank you.
Last Modified January 13, 2014 |
