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Student's Guide for Bringing a Computer to Saint Mary's College
2020/2021
2020/2021 BelleNet Connection Information List of ResNet Clusters and Computers
2020/2021 Obtain your Saint Mary's Network Account Manage your Saint Mary's Network Account Check Your Network Drive Quota |
Welcome to ResNet! COVID-19 Update: November 3, 2020 If you need technology assistance, please contact ResNet at resnet@saintmarys.edu, 574-284-5319, or via ResNet Problem Report Form at fixit.saintmarys.edu. Appointments will be required for in-person assistance from the ResNet Office until further notice to accommodate physical distancing. Appointments can be scheduled at http://www.saintmarys.edu/resnet/appointments. The ResNet Office will continue to be available for appointments through 4:00pm on Friday, November 20. At the conclusion of the fall semester, the ResNet Office will be available for assistance via e-mail only through Monday, January 26. Assistance will not be available in person or over the phone between the end of the fall semester and the return of students to campus for the spring semester. Saint Mary's College is officially closed the weeks of November 23, December 21, and December 28. Requests for technology assistance received during these weeks will be responded to after the College reopens. The ResNet Office tentatively plans to reopen for appointments beginning Tuesday, January 26. Students were provided with the ResNet Checklist when they arrived on campus for the Fall 2020 semester. The checklist was designed to help students with common technology concerns before classes begin. This checklist is also relevant for the Spring 2021 semester. We encourage you to review the ResNet FAQ at http://www.saintmarys.edu/resnet/resnetfaq/, which addresses the most common questions that ResNet receives throughout the academic year.We wish you a healthy and successful semester! -ResNet Getting Help - Fall 2020
Students with technology questions should contact ResNet for assistance. Appointments will be required for in-person assistance from the ResNet Office until further notice to accommodate physical distancing. Appointments can be scheduled at www.saintmarys.edu/resnet/appointments. Students are encouraged to contact ResNet via e-mail, ResNet Problem Report Form, or phone to initially request assistance. Many issues can be resolved through these points of contact instead of in-person assistance. The ResNet Purple Packet (connection instructions) is available at the ResNet Office or by clicking on the 2020/2021 Mac Connection Information and 2020/2021 Windows Connection Information links to the left. We strongly recommend that students connect their own computers to ResNet. ResNet is available to assist any student who requests our help with their personal computer. The ResNet Office Hours for Fall 2020 are:
Contacting ResNet The ResNet Office is located in B11 Cushwa-Leighton Library. The ResNet Helpline is 574-284-5319. The ResNet Problem Report Forms are available at http://fixit.saintmarys.edu
The ResNet Purple Packet (connection instructions) is available at the ResNet Office or by clicking on the 2020/2021 Mac Connection Information and 2020/2021 Windows Connection Information links to the left. We strongly recommend that students connect their own computers to ResNet. ResNet is available to assist any student who requests our help with their personal computer. You can contact ResNet at resnet@saintmarys.edu with questions, but we strongly recommend that you refer to the ResNet FAQ first. Follow ResNet on Twitter at ResNetSMC (http://twitter.com/ResNetSMC). Find ResNet on Facebook at http://www.facebook.com/ResNetSMC. The ResNet Office is not open during fall and spring breaks, midsemester and summer breaks, and other times during the academic year when classes are not in session. Hands-on technical support and new Microsoft Campus Agreement licenses are not available when the ResNet Office is closed. Questions may still be directed to resnet@saintmarys.edu during breaks. Important ResNet Information for Fall 2020!
We have some important new information for all incoming students to Saint Mary's College. Please review the documents below for information about ResNet and Student Computing.
Class of 2020: Computing After ResNet Congratulations on your graduation from Saint Mary's College! ResNet would like to provide you with some helpful information as you transition from life as a Saint Mary's student to that of a college graduate. Please click here to review details about your Saint Mary's e-mail account, network drive, Microsoft software, security software, educational discounts, ResNet support, and where to get tech support in the "real world" after graduation. Incoming Students: Obtaining your Saint Mary's Network Account Your Saint Mary's network account will give you access to your Saint Mary's e-mail, eRezLife, online assessments for incoming students (math placement and Student Success), Blackboard, computer access in the clusters and classrooms on campus, access to network drives and other Saint Mary's network resources, and Internet access via the campus network. To obtain your Saint Mary's network account information (username and password), please visit http://www.saintmarys.edu/getaccount and follow the instructions on the page. You will need your Saint Mary's student ID number to obtain your account information. If you encounter problems, please contact resnet@saintmarys.edu from another e-mail account for assistance. Accounts for incoming students are created and ready to be accessed after a student has deposited. Accounts for incoming students will start being created in the December prior to planned enrollment (i.e. students starting classes in August 2020 will start having accounts created in December 2019). Incoming students will be contacted by ResNet with instructions on how to retreive their account after it has been created. Please note that account creation for incoming students will be paused annually between December 10 and January 9. The ResNet Office will not be responding to e-mail when the College is officially closed for the holiday break. The exact dates for when the College is closed vary by year, but include the days between Christmas Eve and New Year's Day.
Google's G Suite for Education @ Saint Mary's College
Saint Mary's College uses Google's G Suite for Education for Mail, Calendar, Contacts,
and other communication and collaboration tools.
For information about Google's G Suite for Education at Saint Mary's College, please visit
http://www.saintmarys.edu/googleapps.
BelleNet and DeviceNet
BelleNet refers to the secure 802.1x wireless network on campus.
Access is available throughout campus, including the residence halls, academic buildings,
Noble Family Dining Hall, Student Center, and Cushwa-Leighton Library.
Saint Mary's also offers DeviceNet in the residence halls. Students can connect
devices such as gaming stations, digital personal assistants, DVD/Blu-ray players, televisions, etc.
to the Internet using DeviceNet.
All televisions in the residence halls must be connected to DeviceNet via a wired connection (Ethernet, RJ45).
All Apple TVs must also be connected to DeviceNet via a wired connection (Ethernet, RJ45).
Wireless network connectivity for televisions and Apple TVs is not available in the residence halls.
Starting with Fall 2020, all gaming stations (Xbox, PlayStation, Wii) must also be
connected to DeviceNet via a wired connection (Ethernet, RJ45).
BelleNet requires 802.1x authentication. Students can use their Saint Mary's username and password
to connect their personally-owned devices (computers, smartphones) to the network.
Students will also need to agree every semester to the
"Responsible Use of College Computers and the Internet @ Saint Mary's College"
and additional policies specific to the network available in the residence halls in order to connect.
Support for connecting to BelleNet is available for computers running macOS version 10.12 or later,
Windows 8/8.1, and Windows 10.
ResNet supports mobile devices running current versions of Apple's iOS (including iPhone, iPad, and iPod Touch devices)
and can assist with them connecting to BelleNet.
Amazon's Kindle Fire, Google Chromebooks, and other non-iOS tablet and mobile devices are not supported by ResNet.
In most cases, tablets and other mobile devices can be successfully connected to the wireless network on campus,
but at this time ResNet cannot provide any technical assistance if problems are encountered.
If a device is not 802.1x-compatible, it can be registered on DeviceNet for a student to use in the residence halls.
If you need assistance with connecting your personal computer to BelleNet,
please bring it to the ResNet Office and an RCC would be happy to assist you.
Are you an incoming Saint Mary's student?
Do you plan on bringing a computer to campus this fall?
Make sure a computer is not only just right for you, but also just right for the campus!
Review our
2020/2021 Student's Guide for Bringing a Computer to Saint Mary's College
before purchasing a computer to find out what the Saint Mary's College ResNet
computer specifications are to be sure your new computer will connect to the network.
This guide also includes a section of frequently asked questions and a basic shopping guide.
If you have any questions about purchasing a computer or bringing your current computer
to campus this fall, please contact ResNet at
resnet@saintmarys.edu
or Kathy Hausmann, Associate Director of Technology Support Services, at
kathy@saintmarys.edu.
Please refer to the Important ResNet Information for Fall 2020!
section for our recommendations on specific Apple and Lenovo computer models.
ResNet: Recommended Apple Computers
We strongly recommend that students wait to purchase a computer until July,
after you receive computer purchasing information from ResNet.
At that time we will be able to offer our specific computer recommendations
for current Apple and Lenovo models to help make your purchasing decisions easier,
and you will be able to take advantage of
educational discounts and special "Back to School" sales our vendors offer during the summer.
Apple typically offers new computer models and special Back-to-School specials that
begin in mid-July.
If you have questions about purchasing a new computer for Saint Mary's College,
or bringing a computer you may already own to campus,
please contact ResNet at
resnet@saintmarys.edu or call 574-284-5319.
Click here
to be directed to our recommended Apple computer models.
Please refer to the Important ResNet Information for Fall 2021!
section above for our recommendations on specific Apple and Lenovo computer models.
ResNet: Recommended Lenovo Computers
We strongly recommend that students wait to purchase a computer until July,
after you receive computer purchasing information from ResNet.
At that time we will be able to offer our specific computer recommendations
for current Apple and Lenovo models to help make your purchasing decisions easier,
and you will be able to take advantage of
educational discounts and special "Back to School" sales our vendors offer during the summer.
If you have questions about purchasing a new computer for Saint Mary's College,
or bringing a computer you may already own to campus,
please contact ResNet at
resnet@saintmarys.edu or call 574-284-5319.
Click here
to be directed to our recommended Lenovo computer models.
Please refer to the Important ResNet Information for Fall 2021!
section above for our recommendations on specific Apple and Lenovo computer models.
Microsoft Software for Saint Mary's Students!
Saint Mary's College offers
Microsoft Office 365 ProPlus for Students for free to our students.
Office 365 ProPlus offers full versions of current Microsoft Office software that can be
downloaded and installed on students' personally-owned macOS and Windows computers.
Versions of Office for mobile devices are also included with Office 365 ProPlus.
After a license has been assigned, a Saint Mary’s student can install Office 365 ProPlus
software on up to five personally-owned devices.
There are no monthly subscription fees associated with the
Microsoft Office 365 ProPlus for Students license.
Students must show their Saint Mary's ID card to verify their eligibility for this program
and complete an agreement to obtain the license. The software can then be downloaded directly from Microsoft.
The Microsoft Office 365 ProPlus for Students license will expire immediately after your student
affiliation with Saint Mary’s College ends. Your student affiliation with Saint Mary’s College
ends if you leave the College for any reason, including graduation. At expiration, the software
will enter a reduced-functionality mode (files can be viewed but it will not be possible to
edit or create new files) and the OneDrive associated with your Saint Mary’s account will no
longer be accessible.
For more information, please refer to the Microsoft Software section of the ResNet FAQ,
available here.
Phishing Scam Alert
Saint Mary's College will NEVER ask you for your password over e-mail or via a Google Form.
Any messages asking for your password are NOT legitimate and should be deleted immediately.
Saint Mary's Information Technology will also not send an e-mail to you regarding your
account without providing detailed contact information in a signature that you can
confirm via the Saint Mary's Online Phonebook (http://eureka.saintmarys.edu/phonebook).
If you receive an unexpected or suspicious e-mail without personalization, reply to the sender to verify the
legitimacy of the message before you open any attachments or visit any websites mentioned in the message.
Make sure you double-check the address (URL) of any website you visit and use a password for to make sure
it is the legitimate sign-in page - don't fall victim to the fake shared file scams hitting campus inboxes.
If Google detects that your e-mail account has been compromised as a result of a phishing scam,
your account will be locked by the company to prevent further malicious activity.
Windows and ResNet
ResNet supports the following versions of Microsoft Windows for the 2020/2021 academic year:
If you chose to buy a new computer running Windows, ResNet strongly recommends purchasing a computer that already has
a supported operating system installed. Computers that did not have a supported Windows operating system pre-installed
that are brought to the ResNet Office average more than three hours to complete the upgrade process to be compatible with the
network, and students are required to be present in the ResNet Office while their computers are being upgraded. The length of
time varies by computer manufacturer, model, and availability of hardware drivers.
ResNet: Frequently Asked Questions
The ResNet Office and the ResNet Helpline are not staffed during the summer
and during other breaks in the academic calendar.
If you have questions about Google's G Suite for Education, how to access Prism if it
gives you an error, how to clean pop-ups and viruses from your computer, how to update
your virus protection software or Windows security patches, or have other questions about
using your computer, this is the place to look for the answers!
These questions address concerns students have while they are both on and off campus.
Mobile Devices @ Saint Mary's College
Saint Mary's College provides assistance with mobile devices running Apple's iOS
(including iPhone, iPad, and iPod Touch devices).
For more information about mobile device support, please review our
Frequently Asked Questions about Mobile Device Support at Saint Mary's College
Webcams @ Saint Mary's College
Saint Mary's College allows webcams to be used within ResNet.
ResNet is unable to provide technical support to students who need assistance with their webcams.
We recommend that students refer to the instructions provided with their webcams
and video chatting software for assistance, and all webcam usage should be over the wired
(rather than wireless) network.
Google Hangouts/Meet, Apple FaceTime, Zoom, and Microsoft Skype work successfully from ResNet.
Students may have problems with video chat during peak times of Internet usage on campus
because of bandwidth limitations.
ResNet advises that students using webcams in their residence hall rooms tell
their roommates and visitors when the webcam is in use to prevent any potentally
embarassing situations.
Is Your Computer Patched?
All personal computers connected to ResNet are required to be up-to-date with security patches and operating system updates.
Computers without current patches may be blocked from accessing the campus network.
For instructions on configuring your computer to install software updates automatically,
visit the Software Update section of the ResNet FAQ, available
here.
Please be patient while your
computer downloads and installs the patches. Depending on your system and the number of
patches needing to be installed, the updates may take a while.
If your computer has already been blocked from the network for not having patches installed,
follow the instructions on the web page telling you your computer has been blocked.
If you need additional assitance,
please fill out a ResNet Problem Report Form at
http://fixit.saintmarys.edu
or visit the ResNet Office in 113 Haggar College Center.
Saint Mary's College and RIAA/Copyright Violations
Saint Mary's College receives multiple
cease-and-desist letters annually from
the Recording Industry Association of America (RIAA),
and the Motion Picture Association of America (MPAA),
and other copyright holders regarding students
who are downloading/sharing/serving copyrighted material (music, videos, software) on our campus.
If subpoenaed, the College is required to provide your
personal information to the copyright holder for the copyright holder to take possible legal action against you.
Penalties for violating copyright law could range as high as $250,000 and five years in prison
and/or up to $150,000 per copyrighted work distributed without permission.
Computer Viruses!
Saint Mary's College provides all faculty, staff, and students with Bitdefender security
software for installation on personally-owned computers.
If a computer within ResNet is spreading malware (viruses or other unwanted/malicious software) over the network,
it will be disconnected from the ResNet network until the infection has been removed
and Information Technology staff have verified that the problems caused by the infection have been resolved.
For more information on computer viruses and instructions on how to install
the Bitdefender security software on your computer, visit
http://www.saintmarys.edu/virus.
Instructions for how to remove viruses and other malicious software from your personal computer can
be found on the
ResNet FAQ site.
ResNet and Computer Assistance
Having a problem with your personal computer? Fill out a ResNet Problem Report Form
at
http://fixit.saintmarys.edu from any computer with a network connection
and a ResNet Computer Consultant will contact you to assist you.
You are also welcome to bring your notebook computer to the ResNet Office when it is
open for immediate assistance.
Please be patient as we try to assist all Saint Mary's students with their personal
computer questions as quickly as possible. Thank you.
Last Modified November 3, 2020 |
