ResNet @ SMC

ResNet FAQ

ResNet Problem Report Form

Student's Guide for Bringing a Computer to Saint Mary's College


ResNet FAQ Topics:

Google Apps

Phishing Scams

Accounts

Passwords

ID Cards

Prism

Mobile Device Support

After ResNet (Graduation)

Purchasing software

E-mail

Saving Data

Backing Up Data

Software Updates

Network Drives

Web browsing

Zombie Invasion

Malware/Viruses/Security

ResNet Support

Connecting

Other


Macintosh Connection Information

Windows Connection Information

BelleAire Connection Information


Obtain your Saint Mary's Computer Account

Manage your Saint Mary's Computer Account

Change Your Password

Check Your Quota


The Campus iStore


Computer Clusters

Clusters FAQ


Information Technology

Saint Mary's College


This is a list of the most common questions that ResNet receives throughout the academic year. Many of these questions have solutions that students can easily follow to quickly correct their computer problems. Click on the question for the answer.



  • Saint Mary's College uses Google Apps for Education for Mail, Calendar, Contacts, and other communication and collaboration tools. For information about Google Apps for Education at Saint Mary's College, please visit http://www.saintmarys.edu/googleapps.

  • A list of frequently asked questions regarding the purchase of a new computer or what kind of a computer to bring to Saint Mary's College can be found in A Student's Guide for Bringing a Computer to Saint Mary's College, available on the ResNet web site at http://www.saintmarys.edu/resnet and also by clicking on the appropriate link to the left.



 

  1. Phishing: I received an e-mail asking for my password and other personal information. Is this legitimate, or is it a phishing scam?
  2. Phishing: I received an e-mail asking for my password and other personal information. How can I identify it as a phishing scam? (Downloadable PDF)

  3. Accounts: How do I obtain my Saint Mary's network account?
  4. Accounts: When will my Saint Mary's College network account expire?
  5. Accounts: Computing After ResNet - Helpful technology information for your transition from life as a Saint Mary's student to alumna

  6. Passwords: How do I change my Saint Mary's password?
  7. Passwords: How do I create a secure password for my e-mail account, personal computer, bank account, or other purpose?
  8. Passwords: I am having problems logging into network services (Google Apps for e-mail, Blackboard, network drives, cluster/classroom computers, PrintLimit). How can I get my password reset?
  9. Passwords: I cannot change my network password. How can I get my password reset?

  10. ID Cards: How do I get my Saint Mary's ID card?
  11. ID Cards: How do I get my Saint Mary's ID card replaced?

  12. Prism: I am having problems logging into Prism. How can I get my password reset?
  13. Prism: Frequently Asked Questions about Prism

  14. New!Mobile Device Support: Frequently Asked Questions about Mobile Device Support

  15. After ResNet (Graduation): I am a recent graduate of Saint Mary's College. What do I need to know about computing now that I am no longer connected to ResNet?

  16. Purchasing software: What is the Saint Mary's College Microsoft Campus Agreement?
  17. Purchasing software: What are the system specifications to run the Microsoft software (Office 2011 for Mac, Office 2013 for Windows, Office 2010 for Windows, Windows 8 Pro Edition Upgrade, Windows 7 Ultimate Edition Upgrade, Windows Vista Ultimate Edition Upgrade) on my computer?
  18. Purchasing software: How do I do check my computer's system specifications to make sure it is compatible with the Microsoft software before I purchase/install the software?
  19. Purchasing software: I would like to purchase Microsoft Office and/or Microsoft Windows Upgrade software through the Saint Mary's Microsoft Campus Agreement. How do I do that?
  20. Purchasing software: What is Office 365 ProPlus for Students, and how can I obtain it through the Saint Mary's College Microsoft Campus Agreement?
  21. Purchasing software: I have a MacBook Air/MacBook Pro with Retina display, which does not have an optical (CD/DVD) drive. How do I install Microsoft Office from the disc I purchased through Saint Mary's Microsoft Campus Agreement?
  22. Purchasing software: Does the Microsoft Campus Agreement program offer Windows 7 Ultimate Edition Upgrade (64-bit)? Is my computer capable of running th 64-bit version of Windows 7 Ultimate Edition Upgrade? Can I still install the 32-bit version of Windows 7 Ultimate Edition Upgrade? Can I buy both the 32-bit and the 64-bit versions of Windows 7 Ultimate Edition Upgrade? What if I buy the wrong version of Windows 7 Ultimate Edition Upgrade?

  23. All of the documentation for Google Apps for Education can be found at http://www.saintmarys.edu/googleapps.

  24. Google Mail: Where can I go to find out information about Google Mail and how to use its features?
  25. Google Apps for Education: Where can I go to find out information about Google Apps for Education and how to use its features?
  26. E-mail: I have a document I would like to scan and e-mail to someone. Is this possible?
  27. E-mail: I would like to forward my Saint Mary's e-mail to another account. How do I do that?

  28. Saving Data: Do you have any recommendations for me to save my work and decrease the chance of losing data (including papers, projects, and my Senior Comp)?

  29. Backing Up Data: How do I configure my Mac (Mac OS X version 10.5 or later) to automatically back up my data?
  30. Backing Up Data: How do I configure my Windows Vista Business/Ultimate Edition computer to automatically back up my data?
  31. Backing Up Data: How do I configure my Windows 7 Professional/Ultimate Edition computer to automatically back up my data?
  32. Backing Up Data: How do I configure my Windows 8 computer to automatically back up my data?

  33. Software Updates: How can I configure my Mac OS X computer to automatically download and install security and software updates?
  34. Software Updates: How can I configure my Windows Vista computer to automatically download and install security and software updates?
  35. Software Updates: How can I configure my Windows 7 computer to automatically download and install security and software updates?
  36. Software Updates: How can I configure my Windows 8 computer to automatically download and install security and software updates?
  37. Software Updates: My Windows computer is telling me that my virus protection software is out of date. I have the McAfee VirusScan software that Saint Mary's provided installed on my computer. How can I fix this problem?
  38. Software Updates: How do I install Windows security patches and updates?
  39. Software Updates: How will I know if there are any major security updates for Microsoft's Windows operating system if I am not connected to ResNet?

  40. Network Drives: How do I connect to my personal network drive (fs1, also known as the H: drive) from my Mac OS X computer?
  41. Network Drives: How do I connect to my personal network drive (fs1, also known as the H: drive) from my Windows Vista computer?
  42. Network Drives: How do I connect to my personal network drive (fs1, also known as the H: drive) from my Windows 7 computer?
  43. Network Drives: How do I connect to my personal network drive (fs1, also known as the H: drive) from my Windows 8 computer?
  44. Network Drives: How do I connect to the shared network drive (SMC, also referred to as the P: drive) from my Mac OS X computer?
  45. Network Drives: How do I connect to the shared network drive (SMC, also referred to as the P: drive) from my Windows Vista computer?
  46. Network Drives: How do I connect to the shared network drive (SMC, also referred to as the P: drive) from my Windows 7 computer?
  47. Network Drives: How do I connect to the shared network drive (SMC, also referred to as the P: drive) from my Windows 8 computer?
  48. Network Drives: How do I check my network disk quota on fs1? I'm getting errors that my network drive has no space left.
  49. Network Drives: I would like to be able to access my personal and/or shared network drive while I am at home or off-campus. Is this possible?

  50. Web browsing: I am having problems getting a specific web page to load (or any web page to load). Do you have any suggestions?
  51. Web browsing: How do I make Google (or any other website) my web browser's homepage?

  52. Zombie Invasion: What is a zombie? How can you tell if it is a zombie? What should I do if I encounter a zombie? How can you prevent becoming a zombie?

  53. Malware/Viruses/Security: What malware/pop-up blocking software does ResNet recommend? What malware/pop-up/adware/spyware removal software does ResNet recommend?
  54. Malware/Viruses/Security: How do I install the free virus protection software that Saint Mary's College provides to all students?
  55. Malware/Viruses/Security: How do I install and use Malwarebytes' Anti-Malware software on my computer?
  56. Malware/Viruses/Security: How can I prevent my computer from being infected with malware (malicious software, viruses)?
  57. Malware/Viruses/Security: My computer is very slow when accessing the Internet, or it cannot access the Internet at all, and I think it may be malware (malicious software, viruses) causing the problem. Can you tell me how to remove the infection?
  58. Malware/Viruses/Security: My computer has windows popping up telling me that my computer is infected, but the windows aren't from my McAfee or Malwarebytes software. Can you tell me how to remove the infection?
  59. Malware/Viruses/Security: I think my computer has one of the new major computer viruses/malware infections. Is there a way I can clean the malware off on my own?
  60. Malware/Viruses/Security: Do I have to install the virus protection software that Saint Mary's College provides (McAfee VirusScan, McAfee Security)? What if I already have anti-virus software installed on my computer?
  61. Malware/Viruses/Security: My Windows computer is telling me that my virus protection software is out of date. I have the McAfee VirusScan software that Saint Mary's provided installed on my computer. How can I fix this problem?
  62. Malware/Viruses/Security: How do I install Windows security patches and updates?
  63. Malware/Viruses/Security: How will I know if there are any major security updates for Microsoft's Windows operating system if I am not connected to ResNet?
  64. Malware/Viruses/Security: What are virus definition files?
  65. Malware/Viruses/Security: How do I update my virus definition files when I am not connected to ResNet?
  66. Malware/Viruses/Security: My computer has been blocked from ResNet. What should I do?

  67. ResNet Support: I have tried calling the ResNet Helpline, but no one is answering. What are the hours for the ResNet Office?
  68. ResNet Support: I have a laptop computer. Can I bring it to the ResNet Office and have an RCC look at it?
  69. ResNet Support: If I fill out a ResNet Problem Report Form, when will I receive a response?

  70. Connecting: I just received a new computer. How do I connect it to ResNet?
  71. Connecting: How do I connect to BelleAire, the wireless network at Saint Mary's?
  72. Connecting: I am receiving security certificate errors when trying to access BelleAire with Firefox. Are these errors legitimate, and how can I access BelleAire?
  73. Connecting: How do I turn off connecting to ad-hoc (computer-to-computer) network connections on my wireless-enabled computer?
  74. Connecting: I was using my computer and an Internet Service Provider at home over a weekend/break, but now I am back on campus and having problems connecting to ResNet. Can you help me?
  75. Connecting: I was using my computer abroad last semester, but now I am back on campus and having problems connecting to ResNet. Can you help me?
  76. Connecting: My computer was connected to ResNet during the semester, but now I am at home and having problems connecting to my Internet Servce Provider (ISP). Can you help me?

  77. Other: I know that using software such as Frostwire, Ares, BitTorrent, BearShare, eDonkey/eMule, Kazaa, Morpheus and other peer-to-peer (P2P) file sharing applications are a violation of Saint Mary's acceptable computer use policy. Are applications and web sites such as Apple's iTunes Music Store, Amazon, and Napster where I pay for all music that I download acceptable?
  78. Other: Now that I am am at home and not using ResNet, can I download songs onto my computer?
  79. Other: Do you have suggestions on what to look for or where to purchase a new computer?

Last Modified October 22, 2014