A. Before you begin

      Anti-Malware runs on computers with Windows Vista, Windows 7, Windows 8, and Windows 8.1.

      These instructions assume that your computer has a working Internet connection.

      • Students: If you are unable to access the Internet from your computer and you live on campus or locally during the academic year, please contact the ResNet Office for assistance. If you have a laptop computer, you may also bring it to the ResNet Office (no appointment is necessary) for assistance with these instructions. If you have a desktop computer, please fill out a ResNet Problem Report Form at http://fixit.saintmarys.edu/ and ResNet will contact you to set up an appointment in your room.
      • Students: If you are unable to access the Internet from your computer and you do not live locally (studying abroad) or it is during a break in the academic year or during the summer, please contact your internet Service Provider (ISP) for assistance or visit a computer service professional.
      • Faculty/Staff: If you would like assistance with your College-provided computer, please contact the Helpdesk at helpdesk@saintmarys.edu. Information Technology is unable to provide assistance with faculty/staff personal computers beyond these instructions.

      Please move ahead to Section B.


    B. Obtain the latest Anti-Malware software by Malwarebytes (http://www.malwarebytes.org/)

    1. Visit http://www.malwarebytes.org
    2. Click on the Free Version Download button. (This will provide the Malwarebytes Anti-Malware Free software.)
    3. Click on the Download Now button if the software does not automatically begin downloading.
    4. If prompted, click on the Save File button.
    5. When the download is complete, you may wish to quit your web browser (Chrome, Firefox, Safari, Internet Explorer).

    Please move ahead to Section C.


    C. Install Malwarebytes' Anti-Malware and Install Database Updates

    1. Double-click on the mbam-setup.exe icon (which should be on your computer's desktop unless you saved it in another location).

    2. If you see a User Account Control window asking if you want to run the file, click Yes.

    3. If you see a Security Warning window asking if you want to run the file, click Run.

    4. The installer will ask you to select a setup language. Make sure the installer is set to English and click OK.

    5. Malwarebytes' Anti-Malware's installation program will launch on your computer. Click Next.

    6. Read the license agreement and click the button next to I accept the agreement.

    7. Click Next.

    8. Click Next.

    9. Click Next so Anti-Malware will install in its default destination location.

    10. Click Next so Anti-Malware will create a shortcut in your Start Menu folder.

    11. Click Next so Anti-Malware will create a desktop icon.

    12. Click Install to begin the installation of Anti-Malware.

    13. When the software installation is complete,

      • UNCHECK the box next to Enable free trial of Malwarebytes Anti-Malware Premium.

      • Check the box next to Launch Malwarebytes' Anti-Malware.

    14. Click Finish.

    15. Malwarebytes' Anti-Malware will launch and it will download and install the latest database version automatically.

    Please move ahead to Section D.


    D. Update Anti-Malware's Database

    To ensure that Anti-Malware will find the latest malware and remove malicious processes on your computer, you will need to update the definitions file every time you use Anti-Malware to scan your computer. To do so:

    1. Double-click on the Malwarebytes' Anti-Malware icon on your desktop to launch Anti-Malware.
    2. Click on the Dashboard tab (the Dashboard may automatically display when you open Malwarebytes' Anti-Malware).
    3. Next to Database Version: click on the Update Now >> link.
    4. Malwarebytes' Anti-Malware will check for updates, and will download and install the latest database version available.

    Please move ahead to Section E.


    E. Running Anti-Malware on Your Computer for Malicious Software Removal

    1. Double-click on the Malwarebytes' Anti-Malware icon on your desktop to launch Anti-Malware.
    2. Click on the Scan tab.
    3. For your first scan with Anti-Malware, please click on the Threat Scan button and then click on the Scan Now >> button.

      • In the future, if you perform routine scans of your computer (you should scan your computer on a weekly basis with Anti-Malware), a Hyper Scan is all you will need to do. Select the Hyper Scan option and then click on the Scan Now >> button.

      • If you do not perform routine Anti-Malware scans and only scan your computer when you think there may be malicious software on your computer, please select the Threat Scan option and then click on the Scan Now >> button.

    4. Anti-Malware will scan your computer for malicious and unwanted software.

    5. When the scan is finished, a window will appear saying "The scan completed successfully. Click 'Show Results' to display all objects found."

    6. Click the OK button.

    7. Click the "Show Results" button.

    8. Make sure all found items are checked.

    9. Click the "Remove Selected" button.

    10. Anti-Malware will quarantine and then delete the unwanted files. A log of the files removed will appear - you may wish to review the log before closing the log window.

    11. Close the window to quit Anti-Malware.

    12. Restart your computer.

    If your computer still appears to be infected with malware and a Threat Scan did not solve the problems, you may want to try running a Threat Scan with Anti-Malware in safe mode.

    1. Boot your computer into safe mode.
      • Shut down the computer. Turn on the computer. Press F8 after restarting before the Windows screen appears. If pressing F8 does not boot your computer into Safe mode or give you an option to select safe mode, please refer to the instructions from your computer's manufacturer for assistance. Log into the computer with your normal account.

    2. Double-click on the Malwarebytes' Anti-Malware icon on your desktop to launch Anti-Malware.
    3. Click on the Scan tab.
    4. Click on the Threat Scan button and then click on the Scan Now >> button.

    5. Anti-Malware will scan your computer for malicious and unwanted software.

    6. When the scan is finished, a window will appear saying "The scan completed successfully. Click 'Show Results' to display all objects found."

    7. Click the OK button.

    8. Click the "Show Results" button.

    9. Make sure all found items are checked.

    10. Click the "Remove Selected" button.

    11. Anti-Malware will quarantine and then delete the unwanted files. A log of the files removed will appear - you may wish to review the log before closing the log window.

    12. Close the window to quit Anti-Malware.

    13. Restart your computer. (It is important that you restart the computer in regular mode if you are presented with the option for safe mode).


    F. Cleaning up after the installation

    You may now drag the mbam-setup.exe file from your computer's desktop to the Recycle Bin. You should not need that file again.


    Congratulations! You have now removed the malware (malicious software) from your computer. ResNet recommends that you take a few moments to confirm that you also have the latest version of McAfee VirusScan with current definitions installed on your computer. Instructions for installing and using the latest version can be found at http://www.saintmarys.edu/virus.

      Students: If you need additional assistance beyond the instructions we provide on the ResNet (http://www.saintmarys.edu/resnet) and ResNet FAQ (http://www.saintmarys.edu/resnet/resnetfaq) web sites, please contact the ResNet Office for assistance. If you have a laptop computer, you may also bring it to the ResNet Office (no appointment is necessary) for assistance with these instructions. If you have a desktop computer, please fill out a ResNet Problem Report Form at http://fixit.saintmarys.edu/ and ResNet will contact you to set up an appointment in your room.

      Faculty/Staff: If you would like assistance with your College-provided computer, please contact the Helpdesk at helpdesk@saintmarys.edu. Information Technology is unable to provide assistance with faculty/staff personal computers beyond these instructions.


Last Modified July 28, 2014