I am having problems accessing personal and shared network drives from my personally-owned computer. Can you help me?
If you have the Saint Mary's-provided Bitdefender security software installed on your personally-owned computer, Bitdefender's firewall blocks access to the Saint Mary's network drives. We have reported this to Bitdefender as an issue affecting our faculty, staff, and students, but the problem has not been corrected with an update yet.
To access your Saint Mary's network drives from your personally-owned computer with Bitdefender installed, you need to disable Bitdefender's firewall and enable the Windows firewall on your computer.
Part 1: Disable the Bitdefender Firewall:
Bitdefender may say that your device is at risk because the firewall is disabled. You may re-enable the Bitdefender firewall at any time, but be aware that the Bitdefender firewall will prevent access to your Saint Mary's network drives.
Part 2: Enable the Windows Defender Firewall:
These instructions for enabling the Windows firewall are for Windows 10, other Windows versions will use similar steps. Your computer may have the Windows Defender Firewall automatically enabled, but you should definitely check to be certain.
Last Modified January 20, 2018