My computer has been blocked from ResNet. What should I do?
Students' computers are typically blocked from ResNet access for the following reasons:
If your computer has been blocked from the network, you will be notified via e-mail. The e-mail will also explain why your computer has been blocked. (Students are able to access their Saint Mary's e-mail accounts from any computer with Internet access via http://webmail.saintmarys.edu.) You should also see a notice about why your computer was blocked when you open a web broswer on your computer.
If your computer was blocked because of malware and the attempts to spread that malware over the network, the computer will not be re-enabled on the network until a ResNet Computer Consultant ensures that the malware has been cleaned off the computer. Your computer may be scanned over the network to confirm the removal of the malware before it is re-enabled.
If the computer was blocked because it does not have specific Windows security patches installed, it will not be re-enabled until the patches have successfully been installed and any malware (including viruses or worms) that infected the computer due to the lack of patches have been removed. You are responsible for e-mailing firstname.lastname@example.org from your Saint Mary's e-mail account when your computer has been cleaned and patched. After receiving your e-mail, Information Technology will scan the network for your computer to confirm the patches were successfully installed before it is re-enabled. ResNet may require that the computer be brought to the ResNet Office to verify that the computer has been patched and is malware-free. More detailed information will be available on your computer when you open a web broswer, including instructions on how to clean and patch your computer on your own if you wish.
If the computer was blocked because of a Digital Millennium Copyright Act violation, Student Affairs will become involved. Only when Information Technology is notified by Student Affairs that computer access can be restored will the computer be re-enabled on the network.
If the computer was blocked because of a violation of the Policy on the Responsible Use of College Computers and the Internet @ Saint Mary's College, Information Technology will be involved and may choose to involve Student Affairs. Only when Information Technology (or Information Technology and Student Affairs) determines that computer access can be restored will the computer be re-enabled on the network.
Last Modified July 27, 2011