Spam is unwanted e-mail. Spam is prevalent with any e-mail account. The Saint Mary's Spam Firewall (FortiMail) is designed to block or quarantine e-mail messages that are or look like spam. Our spam firewall will NOT catch all of the unwanted/unsolicited e-mails your Saint Mary's e-mail account will receive, but it will significantly reduce the amount of spam in your inbox.

If an e-mail message sent to you is quarantined by the Spam Firewall, you will receive an e-mail notice from "release-ctrl@saintmarys.edu" with the subject "Quarantine Summary" to let you know there are messages sitting on the spam firewall for your account, and that you should view those messages and determine whether they are valid messages or spam. The Quarantine Summary e-mail messages will be sent out every Friday morning.

You can release or delete quarantined messages from the e-mail itself, or from a web page. To view your quarantined messages on the web, click on the "Click Here" link at the bottom of the e-mail sent to you by the Spam Firewall. You may also view your quarantined messages by visiting https://spamcan.saintmarys.edu and logging in with your Saint Mary's e-mail username and password.

Messages that have not been released, whitelisted, blacklisted or deleted in 14 days (two weeks) will be deleted automatically by the Spam Firewall. Deleted messages cannot be recovered.

Viewing your quarantined messages via the Quarantine Summary e-mail:

Quarantine Summary e-mail messages will be sent out every Friday morning. You will only receive an e-mail if you have messages quarantined by the Spam Firewall.

The two left-most columns in your Spam Report e-mail are "Web Actions" and "Email Actions." The easiest way to manage your quarantined messages is to use the options in the "Web Actions" column.

Web Actions:

• Click on the Release link to have the message sent to your inbox.
• Click on the Delete link to delete the message from your quarantine.

Email Actions: (These actions do not work using Zimbra webmail.)

• Click on Release link to send an email to have the message sent to your inbox.
• Click on Delete link to send an email to delete the message from your qurantine.

Other options: At the bottom of the Spam Report will be links for additional actions:

• Web actions: Click on the appropriate "Click Here" link to send a request to Delete all messages from your quarantine.
• Email Actions: Click on the appropriate "Click here" link to send an email to Delete all messages from your quarantine. (This option does not work using Zimbra webmail.)
• Other: To view your entire quarantine inbox or manage your preferences, click on the appropriate "Click Here" link.

When you receive a released message, it appears in your inbox by the date it was originally sent, rather than the date you released it from the Spam Firewall. You may need to scroll up or down your inbox window until you see the message that was recently released or whitelisted.

If the address and the subject line of a message is not enough information for you to determine whether to keep or delete a quarantined messages, you can view your quarantined messages by visiting https://spamcan.saintmarys.edu and logging in with your Saint Mary's e-mail username and password. For more information, go to the section below.

Viewing your quarantined messages via the web:

You can view your quarantined messages by visiting https://spamcan.saintmarys.edu and logging in with your Saint Mary's e-mail address and password.

To delete a single message, right-click on the message and select Delete. (Mac users that do not have a two-button mouse can press the Control key and click on a message and select Delete.)

To delete multiple messages, right-click on any message and select Select All. (Mac users that do not have a two-button mouse can press the Control key and click on any message and select Select All.) All of the messages on the page will be selected. Click on the Delete button that is above the list of messages.

Please note: By default, only 25 messages will appear at a time. You may increase the number of messages displayed at one time by going to the Records per page: field and selecting one of the options from the pop-up menu. 500 messages per page is the maximum number that can be displayed at one time (and deleted at one time via the web interface). Click Save View to save your preference for the next time you log into Spamcan.

To select all of the messages, click on the checkbox at the very top of the checkbox column, just under the Delete button.

Some options for messages you select:

• Delete - Deletes the selected message. Deleted messages will be permanently deleted from the Spam Firewall and they will not make their way to your inbox. Deleted messages cannot be recovered.
• Release - Releases the message so it can arrive in your inbox. Releasing a message does not whitelist the sender.
• Blacklist - If a message is blacklisted, you will not receive any further e-mail messages sent to you from that address.
• Whitelist - If a message is whitelisted, you will receive any messages sent to you from that address without future messages being examined for spam.

When you receive a released message, it appears in your inbox by the date it was originally sent, rather than the date you released it from the Spam Firewall. You may need to scroll up or down your inbox window until you see the message that was recently released or whitelisted.

If you wish to view the content of a message before making a decision to delete, blacklist, whitelist, or release it, click on the subject line. It will display the message at the bottom of the window.

After you have finished reviewing your quarantined messages and taken any necessary actions, click "Log Out" in the upper right corner of the window.

Manually adding addresses to your whitelist

"Whitelisting" addresses in your Spam Firewall preferences will allow messages from particular senders to go through the Spam Firewall without being quarantined or examined for spam.

To whitelist a sender:

1. Go to https://spamcan.saintmarys.edu and log in with your Saint Mary's e-mail address and password.
2. Click on the Preferences link near the top left corner of the page.
3. Under Antispam Management, find Black/White Lists: and click on the White link.
4. In the field available, type in the e-mail address you wish to whitelist and click the Add button.
5. You may also type in domains that you wish to whitelist. For example, if you would like any messages coming from a saintmarys.edu e-mail address to be authorized without being quarantined, type in the domain saintmarys.edu.
6. When you are finished adding e-mail addresses to your whitelist, click on the X in the upper right corner of the window to close it.
7. Click Apply.
8. You can click the Bulk link in the upper left corner to view your quarantined messages, or Log Out if you are finished with the Spam Firewall.

Manually adding addresses to your blacklist

"Blacklisting" addresses in your Spam Firewall preferences will create a list of senders from whom you wish to never receive messages. Blacklisting a sender means that all messages from the sender will be deleted and cannot be recovered. You will receive no notification that a message was sent to you, nor will the sender be notifed that the message was deleted.

To blacklist a sender:

1. Go to https://spamcan.saintmarys.edu and log in with your Saint Mary's e-mail address and password.
2. Click on the Preferences link near the top left corner of the page.
3. Under Antispam Management, find Black/White Lists: and click on the Black link.
4. In the field available, type in the e-mail address you wish to blacklist and click the Add button.
5. You may also type in domains that you wish to blacklist, but this is not recommended.
6. When you are finished adding e-mail addresses to your blacklistlist, click on the X in the upper right corner of the window to close it.
7. Click Apply.
8. You can click the Bulk link in the upper left corner to view your quarantined messages, or Log Out if you are finished with the Spam Firewall.

I'm releasing/whitelisting e-mails that have been caught by the Spam Firewall, but I'm not getting them in my inbox. How can this be fixed?

Releasing a message releases it from quarantine so the message can arrive in your inbox. Releasing a message does not whitelist the sender.

Whitelisting addresses in your Spam Firewall preferences will allow messages from particular senders to go through the Spam Firewall without being quarantined or examined for spam.

• When you initially whitelist a message, it may take a while to get from the Spam Firewall to your inbox.

• When you receive the whitelisted message, it appears in your inbox by the date it was originally sent, rather than the date you released it from the Spam Firewal. You may need to scroll up or down your inbox window until you see the message that was recently whitelisted.