ResNet (for students) and the Helpdesk (for faculty and staff) provide assistance with personally-owned and College-owned devices running Apple's iOS or iPadOS operating system. This includes iPhone, iPad, and iPod Touch devices.

As for specific models that we are able to support, the devices must be running (or able to run) either the current version of Apple's iOS or the previous version. Current support includes devices running iOS/iPadOS 16 and iOS/iPadOS 17.

ResNet (for students) and the Helpdesk (for faculty and staff) can provide assistance with the following issues on your Apple iOS/iPadOS device:

• Setting up your device to check your Saint Mary's e-mail - instructions are available here.
• Connecting to the BelleNet wireless network
• Connecting and using your device to projectors in the classrooms on campus. Individuals are responsible for providing their own VGA or HDMI adapters between the device and the projector. Information Technology does not provide these adapters.
• Support for Apple-provided apps will be provided on a limited basis. Apps that would be supported include Mail, Calendar, Contacts, and Settings.
• Support for Google-provided apps will be provided on a limited basis. Apps that would be supported include Gmail and Google Drive (the apps must be configured for your Saint Mary's account to be supported). Support for these apps will require a Saint Mary's Google Workspace for Education account.

Assistance is not available for the following:

• Cellular connections
• Printing (other than via Mobility Print for students)
• All third-party apps, unless specified in the section above (Apple and Google-provided apps)
• Devices running unsupported versions of iOS/iPadOS - older versions may not be compatible with current software and systems
• All hardware-related issues

All of the support issues that cannot be accommodated by ResNet and the Helpdesk will be referred to the Apple Store. There is an Apple Store near campus at University Park Mall. Visit here for the Apple Store's hours, directions, and to make a reservation online for Genius Bar assistance.

• It is recommended that AppleCare be purchased for iPhone, iPad, and iPod Touch devices. AppleCare is recommended regardless of whether the devices are personally-owned or College-owned. For more information about this extended warranty program from Apple, visit here.
• Information Technology, the ResNet Office, and the Helpdesk do not have mobile device accessories of any kind available for distribution. This includes cables and any type of adapters (for charging, projecting, and connecting to other devices). Individuals are responsible for obtaining and using their own accessories.

ResNet (for students) and the Helpdesk (for faculty and staff) are unable to provide assistance with non-iOS/iPadOS devices due to the significant variations in operating systems, devices, and providers available. We apologize for any inconvenience that this may cause.

Documentation for connecting iOS, Android, Windows Phone, and Blackberry devices to Saint Mary's Google Workspace for Education accounts is available here.

Documentation that includes guidance for connecting Android devices to BelleNet is available at here.

Support issues for mobile devices not running iOS/iPadOS (including Android, Windows) will be directed to your cellular provider, device manufacturer, or place of device purchase.

• Students should bring their supported mobile device to the ResNet Office for assistance. The ResNet Office is located in 011 Cushwa-Leighton Library. The hours for the ResNet Office are listed on the ResNet website at http://www.saintmarys.edu/resnet. You can also contact ResNet at resnet@saintmarys.edu.
• Faculty and staff should bring their supported mobile device to the Helpdesk for assistance. The Helpdesk is located in 011 Cushwa-Leighton Library. The hours for the Helpdesk are 8:00am - 5:00pm, Monday through Friday during the academic year. (The Helpdesk hours may vary during academic breaks and the summer.) The Helpdesk website is at http://www.saintmarys.edu/hd. You can also contact the Helpdesk at helpdesk@saintmarys.edu. If you are having an issue with projecting from your mobile device in a classroom during class time, please call the Helpdesk at x4715 to have assistance dispatched to you.