If you are having problems logging into PRISM and you are a current Saint Mary's student, faculty, or staff member, you can have your PRISM PIN reset in one of three ways:

    Option 1:

      If you are unable to successfully log into PRISM (http://www.saintmarys.edu/~banner/prismlink.htm), you will be presented with an option to reset your PIN. Complete the online form as requested. A new PRISM PIN will be sent to your Saint Mary's e-mail account.

    Option 2:

    Option 3:

      Send an e-mail to helpdesk@saintmarys.edu from your Saint Mary's e-mail account. For security reasons, the Helpdesk is unable to respond to requests for PRISM assistance sent from non-Saint Mary's e-mail accounts.

      In the e-mail, please include your name and your Saint Mary's ID number, explain what the problem is, and include any error messages that you may have appearing on your computer.

      The Helpdesk will send a reply to your Saint Mary's e-mail account with a response, and will notify you if your PRISM password has been reset (and if so, what it was reset to).

      You may also visit the Helpdesk in 113 Haggar with government-issued identification and request that your PRISM PIN be reset.

    As a reminder, to access PRISM, please go to the Saint Mary's website at http://www.saintmarys.edu and click on the appropriate Current Students or Faculty and Staff link, and then select PRISM login. You can also access PRISM directly by visiting http://www.saintmarys.edu/~banner/prismlink.htm.

Last Modified September 13, 2013