My computer is very slow when accessing the Internet, or it cannot access the Internet at all, and I think it may be malware (malicious software, viruses) causing the problem. Can you tell me how to remove the infection?
My computer has windows popping up telling me that my computer is infected, but the windows aren't from Bitdefender or Malwarebytes. Can you tell me how to remove the infection?
I think my computer has one of the new major computer viruses/malware infections. Is there a way I can clean the malware off on my own?
These instructions are for both Mac and Windows computers.
Saint Mary's College recommends using the College-provided Bitdefender software for protecting your personally-owned computer from malware and other security threats.
Saint Mary's College also recommends using Malwarebytes, a free malware removal program, for removing a majority of infections seen on personally-owned computers at Saint Mary's College.
Individuals are encouraged to try the instructions below to remove malware on their own.
Some malware cannot be removed easily. Computers that are infected and cannot access the Internet, cannot launch applications (especially malware removal programs such as Bitdefender and Malwarebytes), or will not allow you to delete infected files may require professional assistance. The ResNet Office is available to assist students with personally-owned computers infected with such malware.
Students are welcome to bring their computers to the ResNet Office. The ResNet Office provides technical support, including malware removal, free of charge to all Saint Mary's students. Students must be present in the ResNet Office while the staff works on their computers. The hours for the ResNet Office are available on the ResNet website (http://www.saintmarys.edu/resnet).
Faculty and staff may contact the Helpdesk for assistance with their College-owned computers. Information Technology is unable to provide assistance with faculty/staff personal computers beyond these instructions.
Please note that you are welcome to follow these steps to clean your infected computer while you are connected to the network. However, if your computer's network access has been blocked because the infection was attempting to spread via the campus network, your computer will not be re-enabled until a ResNet Computer Consultant verifies that it is clean.
Last Modified May 19, 2017