If I fill out a ResNet Problem Report Form, when will I receive a response?
ResNet Problem Report Forms are available at http://fixit.saintmarys.edu. These forms can be completed from any computer or mobile device with an Internet connection.
All requests to ResNet for assistance must have a form submitted. You can complete the form prior to your visiting the ResNet Office, or you can complete the form upon your arrival.
During the academic year, RCCs try to repond to all forms within 24 hours of receiving them. (If the RCCs receive a form over the weekend, it may take 48 hours for them to respond.) RCCs contact students who submit ResNet Problem Report Forms via e-mail, the official form of communication for Saint Mary's College.
ResNet will call the cell phone number you provide if the problem you are experiencing prevents you from accessing e-mail or if we are unable to reach you via e-mail.
When an RCC contacts you regarding your ResNet Problem Report Form, please respond to her promptly.
If there is a campus-wide computer issue, such as a major virus outbreak, ResNet's resources may be limited and it may take longer to repond to all student requests for assistance. If this is the case, ResNet will try to post instructions on the ResNet web site (http://www.saintmarys.edu/resnet), Facebook page (http://www.facebook.com/ResNetSMC), and Twitter feed (http://twitter.com/ResNetSMC) for students to be aware of and address the problem on their own.
RCCs are Saint Mary's students, and they also enjoy academic breaks. ResNet Problem Report Forms are not responded to during the fall and spring breaks, as well as the midsemester and summer vacations.
During Orientation Weekend and the first week of classes, ResNet receives an overwhelming number of ResNet Problem Report Forms. We will address all forms as quickly as possible. We encourage students to visit the ResNet Office when it is open for immediate assistance with their computers.
Last Modified July 23, 2014