If I fill out a ResNet Problem Report Form, when will I receive a response?
ResNet Problem Report Forms are available at http://fixit.saintmarys.edu. These forms can be completed from any computer or mobile device with an Internet connection.
All requests to ResNet for assistance must have a form submitted. You can complete the form prior to your visiting the ResNet Office, or you can complete the form upon your arrival.
During the academic year, ResNet tries to respond to all submitted forms within 24 hours (one full business day) of receiving them.
If ResNet receives a form over the weekend or during a break when College offices are closed, a response will be provided the next business day (unless an automated response indicates otherwise).
During Orientation Weekend and the first week of classes, ResNet receives an overwhelming number of ResNet Problem Report Forms. We will address all requests for technology assistance as quickly as possible. During this period, the first priority of the ResNet Office is to assist students with connecting their personal computers, smartphones, and tablets to the BelleNet network. We also focus on providing assistance with accessing resources such as Blackboard and licenses for Microsoft Office that will help students be successful in their academic endeavors on campus. With the understanding that our focus is on helping students in those areas first, DeviceNet registration requests are then addressed in the order in which the request is received or last updated.
ResNet responds to students who submit ResNet Problem Report Forms via e-mail, the official form of communication for Saint Mary's College. ResNet will only call the cell phone number you provide if the problem you are experiencing prevents you from accessing e-mail.
When ResNet contacts you regarding your request for assistance, please respond promptly.
If there is a campus-wide technology issue, such as a major malware outbreak, ResNet's resources may be limited and it may take longer to respond to all student requests for assistance. If this is the case, ResNet will try to post instructions on the ResNet web site (http://www.saintmarys.edu/resnet), Facebook page (http://www.facebook.com/ResNetSMC), and Twitter feed (http://twitter.com/ResNetSMC) for students to be aware of and address the problem on their own.
ResNet is staffed by ResNet Computer Consultants. RCCs are Saint Mary's students, and they also enjoy academic breaks. While ResNet's e-mail account (email@example.com) and the ResNet Problem Report Forms are monitored during the fall and spring breaks, as well as the semester and summer breaks, not all issues during that time can be addressed (notably Microsoft Office 365 license requests and DeviceNet registration requests) until the ResNet Office reopens.
We encourage students to visit the ResNet Office when it is open for immediate assistance with their computers.
Last Modified July 31, 2022