1. Try quitting the web browser you are using and relaunch it.
  2. Try another web browser.
    1. Saint Mary's College and Google recommend using current versions of Google Chrome, Mozilla Firefox, Apple Safari, or Microsoft Internet Explorer to access Google Apps.
    2. If you are not already using Chrome, you may want to try it. Chrome is installed on most College-owned computers. You can download a copy of Chrome for free at http://www.google.com/chrome.
    3. Firefox is installed on most College-owned computers. You can download a copy of Firefox for free at http://www.firefox.com/.
    4. If you use a Mac, we recommend that you also try Apple's Safari (included on all Macs).

    5. If you use a Windows computer, we recommend that you also try Internet Explorer (Windows 7 and earlier) or Edge (Windows 10).

  3. Try restarting your computer.
  4. Clear the Internet cache on your computer.

    Some web browsers, such as Google Chrome, let you specify how far back you wish to clear your cache. In most cases, you will want to clear the cache history from "the beginning of time," but if a page was working and stopped working very recently, clearing the cache from the past hour or the past day may be all that is necessary.

    Intructions for clearing the Internet cache are available for the following popular web browsers used on campus:


    To clear the cache in Google Chrome for Mac:

    1. In the menu bar, click on the Chrome menu (next to the Apple in the upper left corner of your screen).
    2. Select "Clear Browsing Data...".
    3. Select Browsing history, Cookies and other site and plugin data, and Cached images and files. Other items may be checked if you wish to clear them, as well.
    4. Click Clear Browsing data.
    5. Close this window and try to access your desired web site again.

    To clear the cache in Google Chrome for Windows:

    1. Click on the Chrome menu (the button to the right of the address/search field that looks like three horizontal lines).
    2. Select More Tools -> Clear browsing data.
    3. Select Browsing history, Cookies and other site and plugin data, and Cached images and files. Other items may be checked if you wish to clear them, as well.
    4. Click Clear Browsing data.
    5. Close this window and try to access your desired web site again.

    To clear the cache in Mozilla Firefox on a computer running Mac OS X:

    1. In the menu bar, click on the Firefox menu (next to the Apple in the upper left corner of your screen).
    2. Select "Preferences...".
    3. Select the Advanced panel.
    4. Click on the Network tab.
    5. In the Cached Web Content section, click Clear Now.
    6. Close the Preferences window.
    7. Close this window and try to access your desired web site again.

    To clear the cache in Mozilla Firefox on a computer running Windows:

    1. Go to the Tools menu and select "Options...".
    2. Click on the Advanced icon.
    3. Click on the Network tab.
    4. In the Offline Storage section, click Clear Now button.
    5. Close the Options window.
    6. Close this window and try to access your desired web site again.

    To clear the cache in Apple's Safari on a computer running Mac OS X:

      MacOS version 10.12 (Sierra):

      1. In the menu bar, click on the Safari menu (next to the Apple in the upper left corner of your screen).
      2. Select "Clear History..."
      3. From the menu that appears, select "all history" to fully clear your cache.
      4. Click the "Clear History" button.
      5. Close this window and try to access your desired web site again.

      Mac OS X version 10.11 (El Capitan):

      1. In the menu bar, click on the Safari menu (next to the Apple in the upper left corner of your screen).
      2. Select "Clear History..."
      3. From the menu that appears, select "all history" to fully clear your cache.
      4. Click the "Clear History" button.
      5. Close this window and try to access your desired web site again.

      Mac OS X version 10.10 (Yosemite):

      1. In the menu bar, click on the Safari menu (next to the Apple in the upper left corner of your screen).
      2. Select "Clear History and Website Data..."
      3. From the menu that appears, select "all history" to fully clear your cache.
      4. Click the "Clear History" button.
      5. Close this window and try to access your desired web site again.

      Mac OS X version 10.8 (Mountain Lion) and 10.9 (Mavericks):

      1. In the menu bar, click on the Safari menu (next to the Apple in the upper left corner of your screen).
      2. Select "Reset Safari...".
      3. Select the items you want to reset. The cache seems to be cleared even if nothing else is checked.
      4. Click the Reset button.
      5. Close this window and try to access your desired web site again.

    To clear the cache in Microsoft's Internet Explorer on a computer running Windows:

    1. Click the Tools icon (it looks like a gear) in the upper right corner of the window.
    2. Click on Safety.
    3. Click "Delete Browsing History..."
    4. Uncheck Preserve Favorites website data.
    5. Select Temporary Internet files, Cookies, and History. Other items may be checked if you wish to clear them, as well.
    6. Click Delete.
    7. Close this window and try to access your desired web site again.

    To clear the cache in Microsoft Edge on a computer running Windows:

    1. Click the Hub icon (it looks like three horizontal lines) in the upper right corner of the window.
    2. Click on History (it looks like a clock).
    3. Click "Clear all history..."
    4. Select Browsing history, Cookies and saved website data, and Cached data and files. Other items may be checked if you wish to clear them, as well.
    5. Click Clear.
    6. Close this window and try to access your desired web site again.

Last Modified January 9, 2017