Spam is unwanted e-mail. Spam is prevalent with any e-mail account. The Saint Mary's Spam Firewall (from Barracuda Networks) is designed to block, tag and quarantine e-mail messages that are or look like spam. Our spam firewall will NOT catch all of the unwanted/unsolicited e-mails your Saint Mary's e-mail account will receive, but it will significantly reduce the amount of spam in your inbox.

If an e-mail message sent to you is quarantined by the SMC Barracuda Spam Firewall, it will be stored on the spam firewall for approximately three days - giving you time to view the message and determine whether it is spam or a valid message that you wish to continue receiving through your account. You will receive e-mail notices from "SMC Barracuda Spam Firewall" with the subject "Spam Quarantine Summary" to let you know there are messages sitting on the spam firewall for your account, and that you should view those messages and determine whether they are valid messages or spam.

An example of a message from the SMC Barracuda Spam Firewall is below:

The e-mail you receive may appear with or without the graphics but with a lot of unintelligible text at the beginning. That text is not important, and can be ignored (it is simply code for your e-mail client to display the message in a pretty format, which your e-mail client may not be set up to do).

To view your quarantined messages, click on the "click here" link at the bottom of the e-mail sent to you by the SMC Barracuda Spam Firewall. You may also view your quarantined messages by visiting https://barracuda.saintmarys.edu/ and logging in with your Saint Mary's e-mail username and password.

Please note: If you do not visit the SMC Barracuda Spam Firewall Quarantine web site within three days of being sent an e-mail from the spam firewall, the messages will be deleted automatically. Deleted messages cannot be recovered. If you attempt to connect to the system after the three day quarantine period, you will see a message that your "user session has timed out". This means that the system has deleted the quarantined message(s) from your account on the spam firewall. Please note that if you have no messages in your quarantine account, the system will not allow you to login.

Viewing your quarantined messages and sorting them

If the address or the subject line of a message is not enough information for you to determine whether to keep or delete a quarantined messages, click on the message listed to view the entire message and determine whether it is a valid message that you wish to receive or a message that should be tagged as spam.

If you wish to receive a message that is quarantined, click the "Deliver" link beside the message. The message will then be sent to your regular e-mail account for you to view.

If you wish to receive a message that is quarantined and receive all future e-mails from that sender, click the "Whitelist" link beside the message. The message will then be sent to your regular e-mail account for you to view, and all future e-mails from that sender's e-mail account will not be quarantined.

If the message is spam and unwanted, you can click the "Delete" link beside the message. Once a message is deleted, it cannot be recovered.

To deliver, whitelist, or delete multiple messages at once, click on the checkboxes to the left of the messages listed that you want to take action on, then click on the "Deliver," "Whitelist," or "Delete" buttons above the checkboxes.

The button to "Classify as Spam" is best used for messages that are clearly fraudulent, such as virus-infected messages, chain letters, and phishing scams should be classified as spam because they have no value to recipients. In other cases, you should refrain from using the "Classify as Spam" and "Classify as Not Spam" buttons, because while those buttons help to "train" the SMC Barracuda Spam Firewall what would qualify as unwanted messages, some bulk commercial mail may be considered useful by some users and spam by others. For this reason, classifying such messages may not be very effective because users may counteract each others' classification. Instead of classifying bulk commercial mail, it may be more effective to add it to your whitelist (if you wish to receive such messages) or blacklist (if you prefer not to receive them).

After you have finished reviewing your quarantined messages and taken any necessary actions, click "Log Off" at the top of the window.

Whitelisting messages you want the SMC Barracuda Spam Firewall to always send you

"Whitelisting" enables you to create SMC Barracuda Spam Firewall preferences to always enable messages from particular senders to go through the spam firewall without being quarantined.

To whitelist a sender:

1. Go to https://barracuda.saintmarys.edu/ and log in with your Saint Mary's e-mail username and password.
2. Click on the Preferences tab at the top of the page.
3. In the Allowed Email Addresses and Domains (Whitelist) section, type in the e-mail address you want to be authorized to send you messages without being quarantined.
4. Click the Add button.
5. You may also type in domains that you wish to whitelist. For example, if you would like any messages coming from a saintmarys.edu e-mail address to be authorized without being quarantined, type in the domain saintmarys.edu

Blacklisting messages you want the SMC Barracuda Spam Firewall to always block

"Blacklisting" enables you to create SMC Barracuda Spam Firewall preferences to create a list of senders from whom you never wish to receive messages. Blacklisting a sender means that all messages from the sender will be deleted and cannot be recovered. You will receive no notification that a message was sent to you, nor will the sender be notifed that the message was deleted.

To blacklist a sender:

1. Go to https://barracuda.saintmarys.edu/ and log in with your Saint Mary's e-mail username and password.
2. Click on the Preferences tab at the top of the page.
3. In the Blocked Email Addresses and Domains (Blacklist) section, type in the e-mail address you want to be blacklisted.
4. Click the Add button.
5. You may also type in domains that you wish to blacklist, but this is not recommended.

I'm whitelisting e-mails that have been caught by the SMC Barracuda Spam Firewall, but I'm not getting them in my inbox. How can this be fixed?

"Whitelisting" enables you to create SMC Barracuda Spam Firewall preferences to always enable messages from particular senders to go through the spam firewall without being quarantined.

• When you initially whitelist a message, it may take a while to get from the Barracuda to your inbox.

• When you receive the whitelisted message, it appears in your inbox by the date it was originally sent, rather than the date you released it from the Barracuda. You may need to scroll up or down your inbox window until you see the message that was recently whitelisted.

To minimize the problems of finding your whitelisted messages, you can set your SMC Barracuda Spam Firewall preferences to send you e-mails daily when you have spam caught in the Barracuda. While this option does create more e-mail that arrives in your inbox, it also lets you know in a more timely fashion that you may have a significant message.

To get Barracuda notices daily:

1. Go to https://barracuda.saintmarys.edu/ and log in with your Saint Mary's e-mail username and password.
2. Click on the Preferences tab at the top of the page.
3. Click on the Quarantine Settings tab.
4. Under Quarantine Notification, next to Notification Interval, click on the radio button next to Daily.
5. Click the Save Changes button.
6. When you are finished, don't forget to click Log Off in the upper right corner.