ResNet FAQ (Frequently Asked Questions)

This is a list of the most common questions that ResNet receives throughout the academic year. Many of these questions have solutions that students can easily follow to quickly correct their computer problems. Click on the question for the answer.

Saint Mary's College uses Google Apps for Education for Mail, Calendar, Contacts, and other communication and collaboration tools. For information about Google Apps for Education at Saint Mary's College, please visit http://www.saintmarys.edu/googleapps.

A list of frequently asked questions regarding the purchase of a new computer or what kind of a computer to bring to Saint Mary's College can be found in A Student's Guide for Bringing a Computer to Saint Mary's College, available on the ResNet web site at http://www.saintmarys.edu/resnet and also by clicking on the appropriate link to the left.

A list of frequently asked questions regarding the computer clusters, including printing, can be found at http://www.saintmarys.edu/clusters/clustersfaq.

Follow ResNet on Twitter at ResNetSMC (http://twitter.com/ResNetSMC).

Find ResNet on Facebook at http://www.facebook.com/ResNetSMC.

Phishing: I received an e-mail asking for my password and other personal information. Is this legitimate, or is it a phishing scam?

Phishing: I received an e-mail asking for my password and other personal information. How can I identify it as a phishing scam? (Downloadable PDF)

Accounts: How do I obtain my Saint Mary's network account?

Accounts: When will my Saint Mary's College network account expire?

Accounts: I would like to change the way my name appears in online resources at Saint Mary's College, either for personal reasons or to reflect a legal name change. Is this possible?

Accounts: Computing After ResNet - Helpful technology information for your transition from life as a Saint Mary's student to alumna

Passwords: How do I change my Saint Mary's password?

Passwords: How do I create a secure password for my e-mail account, personal computer, bank account, or other purpose?

Passwords: I am having problems logging into network services (Google Apps for e-mail, Blackboard, network drives, cluster/classroom computers, PrintLimit). How can I get my password reset?

Passwords: I cannot change my network password. How can I get my password reset?

Multi-Factor Authentication: What is QuickLaunch?

Multi-Factor Authentication: What is MFA?

Multi-Factor Authentication: What is SSO?

Multi-Factor Authentication: How do I update my QuickLaunch identity factors?

Multi-Factor Authentication: How can I use QuickLaunch if I'm traveling/studying internationally?

Multi-Factor Authentication: How do I access applications protected by QuickLaunch?

Multi-Factor Authentication: What is Google 2-Step Verification?

Multi-Factor Authentication: How do I set up Google 2-Step Verification?

Multi-Factor Authentication: How do I update Google 2-Step Verification?

Multi-Factor Authentication: How can I use Google 2-Step Verification if I'm traveling/studying internationally?

Multi-Factor Authentication: What applications are protected by Google 2-Step Verification?

Multi-Factor Authentication: What is Google Authenticator?

Multi-Factor Authentication: How do I update my QuickLaunch identity factors to include Google Authenticator?

Multi-Factor Authentication: How do I update my Google Workspace (which includes my Saint Mary's e-mail account) 2-Step Verification information to include Google Authenticator?

ID Cards: How do I get my Saint Mary's ID card?

ID Cards: How do I get my Saint Mary's ID card replaced?

Prism: I am having problems logging into Prism. How can I get my password reset?

Prism: Frequently Asked Questions about Prism

Mobile Device Support: Frequently Asked Questions about Mobile Device Support

Printing: How do I print from personally-owned devices (Mobility Print) or College-owned computers (PaperCut) to the printers on campus?

After ResNet (Graduation): I am a recent graduate of Saint Mary's College. What do I need to know about computing now that I am no longer connected to ResNet?

After ResNet (Graduation): I have graduated from Saint Mary's College. I understand alumnae do not have access to QuickLaunch. How do I access materials I still need that are protected by QuickLaunch (transcripts, W-2 form, and 1098-T form)?

Microsoft software: What is Microsoft 365 for Students, and how can I obtain a license for it?

Microsoft software: What is Microsoft 365 for Students, and how can I obtain a license for it? (For Graduate Students)

Microsoft software: Online form to request a free Microsoft 365 for Students license (You must be signed in to your Saint Mary's Google Workspace for Education account in your web browser to access the license request form. The form is only available when requests can be processed during the academic year.)

Microsoft software: What are the system specifications to run the Microsoft 365 for Students software on my computer or mobile device?

Microsoft software: How do I do check my computer's system specifications to make sure it is compatible with the Microsoft 365 for Students software before I obtain/install the software?

All of the documentation for Google's Workspace for Education (formerly G Suite for Education and Google Apps for Education) can be found at http://www.saintmarys.edu/googleapps.