ResNet @ SMC

ResNet FAQ

ResNet Problem Report Form

Student's Guide for Bringing a Computer to Saint Mary's College


ResNet FAQ Topics:

Google Apps

Phishing Scams

Accounts

Passwords

Multi-Factor Authentication

ID Cards

Prism

Mobile Device Support

After ResNet (Graduation)

Microsoft software

E-mail

Saving Data

Backing Up Data

Software Updates

VPN

Respondus LockDown Browser

Remote Cluster Access

Network Drives

Web browsing

Zombie Invasion

Malware/Viruses/Security

ResNet Support

Connecting

Other


Macintosh Connection Information

Windows Connection Information

BelleNet Connection Information


Obtain your Saint Mary's Computer Account

Manage your Saint Mary's Computer Account

Change Your Password

Check Your Network Drive Quota


The Campus iStore


Computer Clusters

Clusters FAQ


Information Technology

Saint Mary's College


This is a list of the most common questions that ResNet receives throughout the academic year. Many of these questions have solutions that students can easily follow to quickly correct their computer problems. Click on the question for the answer.



  • Saint Mary's College uses Google Apps for Education for Mail, Calendar, Contacts, and other communication and collaboration tools. For information about Google Apps for Education at Saint Mary's College, please visit http://www.saintmarys.edu/googleapps.

  • A list of frequently asked questions regarding the purchase of a new computer or what kind of a computer to bring to Saint Mary's College can be found in A Student's Guide for Bringing a Computer to Saint Mary's College, available on the ResNet web site at http://www.saintmarys.edu/resnet and also by clicking on the appropriate link to the left.



 

  1. Phishing: I received an e-mail asking for my password and other personal information. Is this legitimate, or is it a phishing scam?
  2. Phishing: I received an e-mail asking for my password and other personal information. How can I identify it as a phishing scam? (Downloadable PDF)

  3. Accounts: How do I obtain my Saint Mary's network account?
  4. Accounts: When will my Saint Mary's College network account expire?
  5. Accounts: I would like to change the way my name appears in online resources at Saint Mary's College, either for personal reasons or to reflect a legal name change. Is this possible?
  6. Accounts: Computing After ResNet - Helpful technology information for your transition from life as a Saint Mary's student to alumna

  7. Passwords: How do I change my Saint Mary's password?
  8. Passwords: How do I create a secure password for my e-mail account, personal computer, bank account, or other purpose?
  9. Passwords: I am having problems logging into network services (Google Apps for e-mail, Blackboard, network drives, cluster/classroom computers, PrintLimit). How can I get my password reset?
  10. Passwords: I cannot change my network password. How can I get my password reset?

  11. Multi-Factor Authentication: What is QuickLaunch?
  12. Multi-Factor Authentication: What is MFA?
  13. Multi-Factor Authentication: What is SSO?
  14. Multi-Factor Authentication: How do I update my QuickLaunch identity factors?
  15. Multi-Factor Authentication: How can I use QuickLaunch if I'm traveling/studying internationally?
  16. Multi-Factor Authentication: How do I access applications protected by QuickLaunch?
  17. Multi-Factor Authentication: What is Google 2-Step Verification?
  18. Multi-Factor Authentication: How do I set up Google 2-Step Verification?
  19. Multi-Factor Authentication: How do I update Google 2-Step Verification?
  20. Multi-Factor Authentication: How can I use Google 2-Step Verification if I'm traveling/studying internationally?
  21. Multi-Factor Authentication: What applications are protected by Google 2-Step Verification?
  22. Multi-Factor Authentication: What is Google Authenticator?
  23. Multi-Factor Authentication: How do I update my QuickLaunch identity factors to include Google Authenticator?
  24. Multi-Factor Authentication: How do I update my Google Workspace (which includes my Saint Mary's e-mail account) 2-Step Verification information to include Google Authenticator?

  25. ID Cards: How do I get my Saint Mary's ID card?
  26. ID Cards: How do I get my Saint Mary's ID card replaced?

  27. Prism: I am having problems logging into Prism. How can I get my password reset?
  28. Prism: Frequently Asked Questions about Prism

  29. Mobile Device Support: Frequently Asked Questions about Mobile Device Support

  30. After ResNet (Graduation): I am a recent graduate of Saint Mary's College. What do I need to know about computing now that I am no longer connected to ResNet?
  31. After ResNet (Graduation): I have graduated from Saint Mary's College. I understand alumnae do not have access to QuickLaunch. How do I access materials I still need that are protected by QuickLaunch (transcripts, W-2 form, and 1098-T form)?

  32. New!Microsoft software: What is Microsoft 365 for Students, and how can I obtain a license for it?
  33. New!Microsoft software: What is Microsoft 365 for Students, and how can I obtain a license for it? (For Graduate Students)
  34. New!Microsoft software: Online form to request a free Microsoft 365 for Students license (You must be signed in to your Saint Mary's Google Workspace for Education account in your web browser to access the license request form. The form is only available when requests can be processed during the academic year.)
  35. Microsoft software: What are the system specifications to run the Microsoft 365 for Students software on my computer or mobile device?
  36. Microsoft software: How do I do check my computer's system specifications to make sure it is compatible with the Microsoft 365 for Students software before I obtain/install the software?

  37. All of the documentation for Google's Workspace for Education (formerly G Suite for Education and Google Apps for Education) can be found at http://www.saintmarys.edu/googleapps.

  38. Google Mail: Where can I go to find out information about Google Mail and how to use its features?
  39. Google Apps for Education: Where can I go to find out Saint Mary's-specific information about Google's Workspace for Education and how to use its features?
  40. E-mail: I have a document I would like to scan and e-mail to someone. Is this possible?
  41. E-mail: I would like to forward my Saint Mary's e-mail to another account. How do I do that?

  42. Saving Data: Do you have any recommendations for me to save my work and decrease the chance of losing data (including papers, projects, and my Senior Comp)?
  43. Saving Data: How can I save my work as a PDF?
  44. Saving Data: How can I combine multiple PDFs I created into a single PDF?
  45. Saving Data: Do I need Adobe Acrobat to save my work as a PDF or combine multiple PDFs I created into a single PDF?

  46. Backing Up Data: How do I configure my Mac to automatically back up my data?
  47. Backing Up Data: How do I configure my Windows 10 computer to automatically back up my data?

  48. Software Updates: How can I configure my macOS computer to automatically download and install security and software updates?
  49. Software Updates: How can I configure my Windows 10 computer to automatically download and install security and software updates?
  50. Software Updates: How can I configure my Windows 11 computer to automatically download and install security and software updates?
  51. Software Updates: How do I install security patches and updates to keep my computer protected from threats?
  52. Software Updates: How will I know if there are any major security updates for my computer I need to install?

  53. VPN Troubleshooting: How do I connect to the Saint Mary's VPN from my computer (macOS or Windows)?
  54. VPN Troubleshooting: I am having problems connecting to the Saint Mary's VPN from my computer (macOS or Windows). Can you help me?

  55. Respondus LockDown Browser: How do I install and use Respondus LockDown Browser on my computer to take an online exam?

  56. Remote Cluster Access: How do I access the Virtual Computer Lab (Keyreporter)?

  57. Network Drives: How do I connect to my personal network drive (fs1, also known as the H: drive) from my macOS computer?
  58. Network Drives: How do I connect to my personal network drive (fs1, also known as the H: drive) from my Windows 10 computer?
  59. Network Drives: How do I connect to my personal network drive (fs1, also known as the H: drive) from my Windows 11 computer?
  60. Network Drives: How do I connect to the shared network drive (SMC, also referred to as the P: drive) from my macOS computer?
  61. Network Drives: How do I connect to the shared network drive (SMC, also referred to as the P: drive) from my Windows 10 computer?
  62. Network Drives: How do I connect to the shared network drive (SMC, also referred to as the P: drive) from my Windows 11 computer?
  63. Network Drives: How do I check my network disk quota on fs1? I'm getting errors that my network drive has no space left.
  64. Network Drives: I would like to be able to access my personal and/or shared network drive while I am at home or off-campus. Is this possible?
  65. Network Drives: I am having problems accessing personal and shared network drives from my personally-owned computer. Can you help me?

  66. Web browsing: I am having problems getting a specific web page to load (or any web page to load). Do you have any suggestions?
  67. Web browsing: How do I use the incognito or private browsing feature of my web browser?
  68. Web browsing: How do I clear the cache of my web browser?
  69. Web browsing: How do I make Google (or any other website) my web browser's homepage?

  70. Zombie Invasion: What is a zombie? How can you tell if it is a zombie? What should I do if I encounter a zombie? How can you prevent becoming a zombie?

  71. Malware/Viruses/Security: What malware removal software does ResNet recommend?
  72. Malware/Viruses/Security: What malware blocking software does ResNet recommend?
  73. Malware/Viruses/Security: How do I install the free virus protection software that Saint Mary's College provides to all students?
  74. Malware/Viruses/Security: How do I install and use Malwarebytes for Windows on my computer?
  75. Malware/Viruses/Security: How do I install and use Malwarebytes for Mac on my computer?
  76. Malware/Viruses/Security: How can I prevent my computer from being infected with malware (malicious software, viruses)?
  77. Malware/Viruses/Security: Mac/Windows: My computer is very slow when accessing the Internet, or it cannot access the Internet at all, and I think it may be malware (malicious software, viruses) causing the problem. Can you tell me how to remove the infection?
  78. Malware/Viruses/Security: Mac/Windows: My computer has windows popping up telling me that my computer is infected, but the windows aren't from my Bitdefender or Malwarebytes software. Can you tell me how to remove the infection?
  79. Malware/Viruses/Security: Mac/Windows: I think my computer has one of the new major computer viruses/malware infections. Is there a way I can clean the malware off on my own?
  80. Malware/Viruses/Security: Do I have to install the security software (virus/malware protection) that Saint Mary's College provides (Bitdefender)? What if I already have anti-virus/anti-malware software installed on my computer?
  81. Malware/Viruses/Security: How do I install Windows security patches and updates?
  82. Malware/Viruses/Security: How will I know if there are any major security updates for Microsoft's Windows operating system if I am not connected to ResNet?
  83. Malware/Viruses/Security: My computer has been blocked from ResNet. What should I do?

  84. ResNet Support: I have tried calling the ResNet Helpline, but no one is answering. What are the hours for the ResNet Office?
  85. ResNet Support: I have a laptop computer. Can I bring it to the ResNet Office for assistance?
  86. ResNet Support: If I fill out a ResNet Problem Report Form, when will I receive a response?

  87. Connecting: Purple Packet: Mac Connection Instructions
  88. Connecting: Purple Packet: Windows Connection Instructions
  89. Connecting: I just received a new computer. How do I connect it to BelleNet?
  90. Connecting: What is BelleNet?
  91. Connecting: BelleNet Troubleshooting Tips
  92. Connecting: What is DeviceNet?
  93. Connecting: How do I connect my personally-owned devices to the Internet while I'm on campus?
  94. Connecting: How can I connect my iPhone (or iPad) to the BelleNet network?
  95. Connecting: I have a media or gaming device (television, Blu-ray/DVD player, game console, personal digital assistant) that I want to connect to DeviceNet. Can you help me?
  96. Connecting: Windows 10 has an option to enable randomized hardware addresses for wireless connections. How can I disable that feature so my computer will stay registered on BelleNet for the semester?
  97. Connecting: Windows 11 has an option to enable randomized hardware addresses for wireless connections. How can I disable that feature so my computer will stay registered on BelleNet for the semester?
  98. Connecting: Apple has an option to enable a private address (randomized hardware addresses) for wireless connections. How can I disable that feature so my device (iPhone, iPad) will stay registered on BelleNet for the semester?
  99. Connecting: I was using my computer and an Internet Service Provider at home over a weekend/break, but now I am back on campus and having problems connecting to ResNet. Can you help me?
  100. Connecting: I was using my computer abroad last semester, but now I am back on campus and having problems connecting to BelleNet. Can you help me?
  101. Connecting: My computer was connected to ResNet during the semester, but now I am at home and having problems connecting to my Internet Servce Provider (ISP). Can you help me?

  102. Other: What is Night Shift, and how do I use it on my Mac? (Requires macOS Sierra 10.12.4 or later.)
  103. Other: I know that using software such as Frostwire, Ares, BitTorrent, BearShare, eDonkey/eMule, Kazaa, Morpheus, Popcorn Time, Shareaza, Tribler, and other peer-to-peer (P2P) file sharing applications are a violation of Saint Mary's acceptable computer use policy. Are applications and web sites such as Apple's iTunes Music Store, Amazon, and Napster where I pay for all music that I download acceptable?
  104. Other: Now that I am am at home and not using BelleNet/DeviceNet, can I download songs onto my computer?
  105. Other: Do you have suggestions on what to look for or where to purchase a new computer?

Last Modified October 25, 2023