Information Technology

Responsible Use of College Computers and the Internet @ Saint Mary's College

Saint Mary's Network Account Management

Helpdesk
Technology Assistance for Faculty and Staff

ResNet
Technology Assistance for Students

Computer Clusters and Classrooms

Huisking Instructional Technology Resource Center (ITRC)

Student Employment Opportunities


Information Technology Helpdesk

    COVID-19 Update: January 5, 2021

    The Helpdesk will be available for assistance via e-mail only through Monday, January 25, 2021. Assistance will not be available in person or over the phone until the return of students to campus for the spring semester.

    For the Spring 2021 semester (beginning Tuesday, January 26), the Helpdesk will be staffed for phone and e-mail support during the following hours:

      Monday: 8:00am - 5:00pm
      Tuesday: 8:00am - 5:00pm
      Wednesday: 8:00am - 5:00pm
      Thursday: 8:00am - 5:00pm
      Friday: 8:00am - 5:00pm

    The Helpdesk will be closed 12:00pm - 1:00pm for lunch January 26 - January 29, 2021.

    Until further notice, the Helpdesk will be available for limited walk-in hours during the semester:

      8:00am - 10:00am
      12:00pm - 1:00pm
      4:00pm - 5:00pm

    We are unable to accommodate walk-ins outside of these hours due to physical distancing limitations in B11 Cushwa-Leighton Library.

    Please refer to the IT Resource Guide available at https://my.saintmarys.edu/web/information-technology for information on accessing resources such as Microsoft Office, the VPN (for H: and P: drives), Banner access, and Google Meet from home.

    We also encourage you to review the Helpdesk FAQ at http://www.saintmarys.edu/~hd/helpdeskfaq/, which addresses the most common questions that the Helpdesk receives throughout the academic year.

    Thank you for your understanding,

    -Helpdesk Staff


    Office Hours: Monday through Friday, 8:00am - 5:00pm
    Location: B11 Cushwa-Leighton Library
    Phone: (574) 284-4715
    Email: helpdesk@saintmarys.edu

    • The Helpdesk provides technical assistance to faculty and staff with their College-owned computers.
    • ResNet provides technical assistance to Saint Mary's students.
    • For assistance at any time, please visit the Helpdesk FAQ. The Helpdesk FAQ is a list of the most common questions that the Helpdesk receives throughout the academic year from faculty and staff. These answers are geared towards computers on our campus network that have a software image installed on it by Information Technology. Many of these questions have solutions that you can easily follow to quickly correct your computer problems.
    • For troubleshooting assistance with your personally-owned computer, please refer to the ResNet FAQ. Information Technology is unable to provide assistance for faculty and staff personally-owned computers.

    * During academic breaks, the Helpdesk will be closed 12:00pm - 1:00pm for lunch.



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Last updated: January 5, 2021