COVID-19 Update: January 5, 2021
The Helpdesk will be available for assistance via e-mail only through Monday, January 25, 2021. Assistance will not be available in person or over the phone until the return of students to campus for the spring semester.
For the Spring 2021 semester (beginning Tuesday, January 26), the Helpdesk will be staffed for phone and e-mail support during the following hours:
Tuesday: 8:00am - 5:00pm
Wednesday: 8:00am - 5:00pm
Thursday: 8:00am - 5:00pm
Friday: 8:00am - 5:00pm
The Helpdesk will be closed 12:00pm - 1:00pm for lunch January 26 - January 29, 2021.
Until further notice, the Helpdesk will be available for limited walk-in hours during the semester:
12:00pm - 1:00pm
4:00pm - 5:00pm
We are unable to accommodate walk-ins outside of these hours due to physical distancing limitations in B11 Cushwa-Leighton Library.
Please refer to the IT Resource Guide available at https://my.saintmarys.edu/web/information-technology for information on accessing resources such as Microsoft Office, the VPN (for H: and P: drives), Banner access, and Google Meet from home.
We also encourage you to review the Helpdesk FAQ at http://www.saintmarys.edu/~hd/helpdeskfaq/, which addresses the most common questions that the Helpdesk receives throughout the academic year.
Thank you for your understanding,
Office Hours: Monday through Friday, 8:00am - 5:00pm
* During academic breaks, the Helpdesk will be closed 12:00pm - 1:00pm for lunch.
For troubleshooting assistance with your personally-owned computer, please refer to the ResNet FAQ.