Information Technology

Responsible Use of College Computers and the Internet @ Saint Mary's College

Saint Mary's Network Account Management

Helpdesk
Technology Assistance for Faculty and Staff

ResNet
Technology Assistance for Students

Computer Clusters and Classrooms

Huisking Instructional Technology Resource Center (ITRC)

Student Employment Opportunities


Information Technology Helpdesk

    Google 2-Step Verification - Summer 2022

    All Saint Mary's Google Workspace for Education accounts (which includes e-mail and access to Google Drive, Docs, Sheets, and Slides) were required to have Google 2-Step Verification enabled by the deadline of Monday, April 11, 11:59pm.

    If you did not complete this process and became locked out of your account, please contact resnet@saintmarys.edu for assistance. (Non-saintmarys.edu e-mail addresses cannot successfully send messages to the helpdesk@saintmarys.edu address.) Requests for assistance cannot be accommodated over the phone. You may be asked to physically visit the Helpdesk to have your account unlocked.


    Academic Year Hours: Monday through Friday, 8:00am - 5:00pm
    Location: B11 Cushwa-Leighton Library
    Phone: (574) 284-4715
    Email: helpdesk@saintmarys.edu

    • The Helpdesk provides technical assistance to faculty and staff with their College-owned computers.
    • ResNet provides technical assistance to Saint Mary's students.
    • For assistance at any time, please visit the Helpdesk FAQ. The Helpdesk FAQ is a list of the most common questions that the Helpdesk receives throughout the academic year from faculty and staff. These answers are geared towards computers on our campus network that have a software image installed on it by Information Technology. Many of these questions have solutions that you can easily follow to quickly correct your computer problems.
    • The Getting Started Guide for Faculty and Staff from Information Technology introduces you to popular online resources available at Saint Mary's College, and addresses common questions the Helpdesk receives from new employees.
    • For troubleshooting assistance with your personally-owned computer, please refer to the ResNet FAQ. Information Technology is unable to provide assistance for faculty and staff personally-owned computers.
    • Please refer to the IT Resource Guide available at https://my.saintmarys.edu/web/information-technology for information on accessing resources such as Microsoft Office, the VPN (for H: and P: drives), Banner access, and Google Meet from home.
    • We also encourage you to review the Helpdesk FAQ at http://www.saintmarys.edu/~hd/helpdeskfaq/, which addresses the most common questions that the Helpdesk receives throughout the academic year.
    • During academic breaks, the Helpdesk will be closed between 12:00pm - 1:00pm Monday through Friday to allow our staff a lunch break.
    • During the summer, fall break, spring break, and other breaks in the academic year, the Helpdesk will physically close at 4:30pm Monday through Friday when the Cushwa-Leighton Library closes.
    • The Helpdesk will not be staffed on weekdays that the College is closed (Memorial Day, Independence Day).


© 2013-2022 Saint Mary's College, Notre Dame, Indiana 46556
Last updated: August 5, 2022