Helpdesk @ SMC

Helpdesk FAQ

Contact the Helpdesk


Helpdesk FAQ Topics:

Google Apps

Phishing Scams

Account Forms

Accounts

Passwords

ID Cards

Prism

Mobile Device Support

E-mail

VPN

Phones

Saving Data

Microsoft Office

Network Drives

Printing

BelleAire

Web browsing

Malware/Viruses/Security

Burning CDs

Helpdesk Support

Other


Please refer to the ResNet website here for all your student computing questions, including computer support and purchasing recommendations.


Obtain your Saint Mary's Computer Account

Manage your Saint Mary's Computer Account

Change Your Password

Check Your Disk Quota


The Campus iStore


Computer Clusters

Clusters FAQ


ResNet

ResNet FAQ


Information Technology

Saint Mary's College


This is a list of the most common questions that the Helpdesk receives throughout the academic year from faculty and staff. These answers are geared towards computers on our campus network that have a software image installed on it by Information Technology. Many of these questions have solutions that you can easily follow to quickly correct your computer problems. Click on the question for the answer.




  • Saint Mary's College uses Google Apps for Education for Mail, Calendar, Contacts, and other communication and collaboration tools. For information about Google Apps for Education at Saint Mary's College, please visit http://www.saintmarys.edu/googleapps.



  1. Phishing: I received an e-mail asking for my password and other personal information. Is this legitimate, or is it a phishing scam?
  2. Phishing: I received an e-mail asking for my password and other personal information. How can I identify it as a phishing scam? (Downloadable PDF)

  3. Account Forms: SMC Network/Email Account Request Form
  4. Account Forms: Non-SMC Network/Email/Blackboard Account Request Form
  5. Account Forms: Banner Account Request Form

  6. Accounts: How do I obtain my Saint Mary's password?
  7. Accounts: When will my Saint Mary's College network account expire?

  8. Passwords: How do I change my Saint Mary's password?
  9. Passwords: How do I create a secure password for my e-mail account, personal computer, bank account, or other purpose?
  10. Passwords: I am having problems logging into network services (Google Apps for e-mail, Blackboard, network drives, cluster/classroom computers, PrintLimit). How can I get my password reset?
  11. Passwords: I cannot change my network password. How can I get my password reset?

  12. ID Cards: How do I get my Saint Mary's ID card?
  13. ID Cards: How do I get my Saint Mary's ID card replaced?

  14. Prism: I am having problems logging into Prism. How can I get my password reset?
  15. Prism: A List of Frequently Asked Questions about Prism

  16. Mobile Device Support: Frequently Asked Questions about Mobile Device Support

  17. All of the documentation for Google Apps for Education can be found at http://www.saintmarys.edu/googleapps.

  18. Google Mail: Where can I go to find out information about Google Mail and how to use its features?
  19. Google Apps for Education: Where can I go to find out information about Google Apps for Education and how to use its features?
  20. E-mail: I have a document I would like to scan and e-mail to someone. Is this possible?
  21. E-mail: I would like to forward my Saint Mary's e-mail to another account. How do I do that?
  22. E-mail: How do I send email to all students?
  23. E-mail: How do I send email to all faculty & staff?
  24. E-mail: What does Saint Mary's College use for list management, and how do I create and manage a mail distribution list?

  25. VPN: How do I access the VPN (virtual private network) for Saint Mary's College?
    VPN access is restricted to faculty and staff only.
    Instructions are available for Mac OS X (version 10.4 and later) and Windows XP/Vista/7.
    The existing VPN does not support Windows 8 and Windows 10.

  26. Phones: My office telephone is not working. Can you help me?

  27. Saving Data: Do you have any recommendations for me to save my work and decrease the chance of losing data (including papers, projects, and my Senior Comp)?

  28. Microsoft Office: What is Office 365 ProPlus for Faculty and Staff, and how do I obtain a license?

  29. Network Drives: How do I connect to my personal network drive (fs1, also known as the H: drive) from my Mac OS X College-owned computer?
  30. Network Drives: How do I connect to my personal network drive (fs1, also known as the H: drive) from my Windows 7 College-owned computer?
  31. Network Drives: How do I connect to the shared network drive (SMC, also referred to as the P: drive) from my College-owned Mac OS X computer?
  32. Network Drives: How do I connect to the shared network drive (SMC, also referred to as the P: drive) from my College-owned Windows 7 computer?
  33. Network Drives: How do I check my network disk quota on fs1? I'm getting errors that my network drive has no space left.
  34. Network Drives: I would like to be able to access my personal and/or shared network drive while I am at home or off-campus. Is this possible?

  35. New!Printing: What is PaperCut?
  36. New!Printing: How do I get help with PaperCut?
  37. Printing: What is PrintLimit?
  38. Printing: How do I print multiple slides per page in PowerPoint?
  39. Printing: How do I print just the pages I need and not an entire document?
  40. Printing: What is "Print Preview" and how can I use it to reduce the amount I am printing?
  41. Printing: How do I print multiple pages on a single side of a sheet of paper?
  42. Printing: How do I print a PDF from from Adobe Acrobat? (Special instructions for Windows users)

  43. Connecting: How do I connect to BelleAire, the wireless network at Saint Mary's?
  44. Connecting: I am receiving security certificate errors when trying to access BelleAire with Firefox. Are these errors legitimate, and how can I access BelleAire?

  45. Web browsing: I am having problems getting a specific web page to load (or any web page to load). Do you have any suggestions?
  46. Web browsing: How do I make Google (or any other website) my web browser's homepage?

  47. Malware/Viruses/Security: What malware/pop-up blocking software does ResNet recommend? What malware/pop-up/adware/spyware removal software does ResNet recommend? (Information provided for personally-owned computers, not College-owned computers.)
  48. Malware/Viruses/Security: How do I install the free virus protection software that Saint Mary's College provides to all faculty, staff, and students? (Information provided for personally-owned computers, not College-owned computers.)
  49. Malware/Viruses/Security: How do I install and use Malwarebytes' Anti-Malware software on my computer? (Information provided for personally-owned computers, not College-owned computers.)
  50. Malware/Viruses/Security: How can I prevent my computer from being infected with malware (malicious software, viruses)?
  51. Malware/Viruses/Security: My computer is very slow when accessing the Internet, or it cannot access the Internet at all, and I think it may be malware (malicious software, viruses) causing the problem. Can you tell me how to remove the infection? (Information provided for personally-owned computers, not College-owned computers.)
  52. Malware/Viruses/Security: My computer has windows popping up telling me that my computer is infected, but the windows aren't from my McAfee or Malwarebytes software. Can you tell me how to remove the infection? (Information provided for personally-owned computers, not College-owned computers.)
  53. Malware/Viruses/Security: I think my computer has one of the new major computer viruses/malware infections. Is there a way I can clean the malware off on my own? (Information provided for personally-owned computers, not College-owned computers.)
  54. Malware/Viruses/Security: My Windows computer is telling me that my virus protection software is out of date. I have the McAfee VirusScan software that Saint Mary's provided installed on my computer. How can I fix this problem?
  55. Malware/Viruses/Security: How do I install Windows security patches and updates?
  56. Malware/Viruses/Security: How will I know if there are any major security updates for Microsoft's Windows operating system?
  57. Malware/Viruses/Security: What are virus definition files?
  58. Malware/Viruses/Security: How do I update my virus definition files when I am not connected to Saint Mary's network?

  59. Burning CDs: How do I burn (create) a data CD on a Macintosh computer running Mac OS X?
  60. Burning CDs: How do I burn (create) a data CD on a computer running Windows XP?
  61. Burning CDs: How do I burn (create) a data CD on a Windows computer running Windows XP (with Roxio Easy CD Creator 5)?
  62. Burning CDs: How do I burn (create) a data CD on a Windows computer running Windows XP (with Nero Express 6)?

  63. Helpdesk Support: I have tried calling the Helpdesk, but no one is answering. What are the hours for the Helpdesk?
  64. Helpdesk Support: If I contact the Helpdesk for assistance, when should I receive a response?

  65. Other: I know that using software such as Frostwire, Ares, BitTorrent, BearShare, eDonkey/eMule, Kazaa, Morpheus and other peer-to-peer (P2P) file sharing applications are a violation of Saint Mary's acceptable computer use policy. Are applications and web sites such as Apple's iTunes Music Store, Amazon, and Napster where I pay for all music that I download acceptable?
  66. Other: Do you have suggestions on what to look for or where to purchase a new computer for my personal use at home?

Last Modified July 28, 2016