Don't Forget!	ResNet Computer Consultants' TimeClock Fixit ResNet Problem Report Forms - Information and Policies ResNet FAQ
General	ResNet at Saint Mary's College Saint Mary's College Computer Usage Policy Information Technology at Saint Mary's College 2020/2021 RCC Contract RCC Responsibilities Expectations of RCCs A Student's Guide to Purchasing a Computer Computer Specifications for ResNet Access Computer Specifications for Microsoft Software
Policies	ResNet Office Policies (for RCCs, for visitors, if the building is locked) ResNet Office Procedures (what to do when you arrive for your shift) ResNet Computer Consultant Absences and Tardiness The Official RCC Policy For Responsibilities During Breaks Policy for RCCs Studying Abroad Scheduling appointments for students with the Associate Director of Technology Support Services Angry and Upset Users Microsoft Campus Agreement Licensing
ResNet Poblem Report Forms	ResNet Problem Report Forms ResNet Problem Report Forms - Information and Policies Unresponsive Users - The Three Strikes Policy PaperTrail
Helpful Tools	To be downloaded as needed/directed: Bitdefender - Have students sign in as themselves to download! Adobe Reader CCleaner CleanUp! ComboFix Google Chrome Adaware Malwarebytes' Anti-Malware Microsoft Malicious Software Removal Tool Mozilla Firefox - All versions RKill TDSSKiller
Viruses	Virus Protection Installation Instructions for Computers Connected to ResNet - Virus Protection @ Saint Mary's College Always remember to disconnect a computer from the network before performing any scans - you do not want to reinfect the computer before it has been cleaned and patched! Procedure for Cleaning Viruses Off a Computer Running Windows 7/8/10 Removing Browser Hijackers from a Windows Computer Removing Browser Hijackers from a Mac Computer Bleeping Computer - Virus Removal Guides Virus Removal Tools and Instructions from Symantec McAfee's Virus Information library McAfee's Virus Hoaxes Virus Protection @ Saint Mary's College Malware/Viruses/Security Section of ResNet FAQs
Saint Mary's College-Specific Information	ResNet FAQ Helpdesk FAQ Clusters FAQ SMC Computer Account Management PrintLimit - Saint Mary's Print Accounting System Network Drives Personally-owned computers: http://sites.saintmarys.edu/~resnet/resnetfaq/#networkdrive College-owned computers: http://sites.saintmarys.edu/~hd/helpdeskfaq/#networkdrive
Technical Links	Apple's Service and Support Dell Support HP Product Support - Drivers and Downloads Microsoft Product Support Services Toshiba Computer Service and Support (Dynabook)
Other Information	Zombie Defense Council @ Saint Mary's College

Last Modified July 30, 2023