Don't Forget!	Helpdesk Consultants' TimeClock HD Track Tracking System Information and Policies Helpdesk FAQ
General	Helpdesk at Saint Mary's College Saint Mary's College Computer Usage Policy Information Technology at Saint Mary's College 2020/2021 Helpdesk Consultants Contract Helpdesk Consultants Responsibilities Expectations of Helpdesk Consultants
Policies	Helpdesk Policies (for Helpdesk Consultants, for students, if the building or Helpdesk is locked) Helpdesk Procedures (what to do when you arrive for your shift) Helpdesk Consultant Absences and Tardiness The Official Helpdesk Consultants Policy For Responsibilities During Breaks Policy for Helpdesk Consultants Studying Abroad Helpdesk Deliveries - White Weeks and Gray Weeks
Tracking System	HD Track Tracking System Information and Policies PaperTrail
ID Cards	Students, faculty, and staff needing a Saint Mary's ID card can obtain one by visiting the Office of Student Involvement on the second floor of the Student Center. Policy on getting a Saint Mary's ID card replaced
Helpful Tools	Malwarebytes' Anti-Malware (Use free download)
Viruses	Virus Protection Installation Instructions - Virus Protection @ Saint Mary's College Always remember to disconnect a computer from the network before performing any scans - you do not want to reinfect the computer before it has been cleaned and patched! Procedure for Cleaning Viruses Off a Computer Running Windows 7/8/10 Please note that HDCs should not attempt to remove a virus from a faculty/staff machine unless expressly asked to do so by Kathy. Removing Browser Hijackers from a Windows Computer Please note that HDCs should not attempt to remove a browser hijacker from a faculty/staff machine unless expressly asked to do so by Kathy. Removing Browser Hijackers from a Mac Computer Please note that HDCs should not attempt to remove a browser hijacker from a faculty/staff machine unless expressly asked to do so by Kathy. Bleeping Computer - Virus Removal Guides Virus Removal Tools and Instructions from Symantec McAfee Threat Center Virus Protection @ Saint Mary's College Malware/Viruses/Security Section of ResNet and Helpdesk FAQs http://sites.saintmarys.edu/~resnet/resnetfaq/#viruses http://sites.saintmarys.edu/~hd/helpdeskfaq/#viruses
Saint Mary's College-Specific Information	Helpdesk FAQ ResNet FAQ Clusters FAQ Saint Mary's Network Account Management PrintLimit - Saint Mary's Print Accounting System Network Drives Personally-owned computers: http://sites.saintmarys.edu/~resnet/resnetfaq/#networkdrive College-owned computers: http://sites.saintmarys.edu/~hd/helpdeskfaq/#networkdrive
Technical Links	Apple's Service and Support Dell Support HP Product Support - Drivers and Downloads Lenovo PC Support Microsoft Product Support Services Toshiba (Dynabook) Computer Service and Support

Last Modified July 30, 2023