Helpdesk @ SMC

Helpdesk FAQ

Contact the Helpdesk

Helpdesk FAQ Topics:

Getting Started

Google Apps

Phishing Scams

Account Forms

Accounts

Passwords

Mult-Factor Authentication

ID Cards

Prism

Mobile Device Support

E-mail

VPN

Phones

Saving Data

Microsoft Office

Network Drives

Printing

BelleNet

Web browsing

Malware/Viruses/Security

Helpdesk Support

Other

Please refer to the ResNet website here for all your student computing questions, including computer support and purchasing recommendations.

Obtain your Saint Mary's Computer Account

Manage your Saint Mary's Computer Account

Change Your Password

Check Your Disk Quota

The Campus iStore

Computer Clusters

Clusters FAQ

ResNet

ResNet FAQ

Information Technology

Saint Mary's College


This is a list of the most common questions that the Helpdesk receives throughout the academic year from faculty and staff. These answers are geared towards computers on our campus network that have a software image installed on it by Information Technology. Many of these questions have solutions that you can easily follow to quickly correct your computer problems. Click on the question for the answer.



  • Saint Mary's College uses Google Apps for Education for Mail, Calendar, Contacts, and other communication and collaboration tools. For information about Google Apps for Education at Saint Mary's College, please visit http://www.saintmarys.edu/googleapps.


  1. Getting Started Guide for Faculty and Staff: This Getting Started Guide from Information Technology introduces you to popular online resources available at Saint Mary’s College, and addresses common questions the Helpdesk receives from new employees.


  2. Account Forms: Accounts for students, faculty, and staff are generated automatically.

  3. Account Forms: Account forms for student clubs can be picked up in person at the Helpdesk.

  4. Account Forms: Banner Account Request Form - Available on the portal under "New Hire Forms"


  5. Phishing: I received an e-mail asking for my password and other personal information. Is this legitimate, or is it a phishing scam?

  6. Phishing: I received an e-mail asking for my password and other personal information. How can I identify it as a phishing scam? (Downloadable PDF)


  7. Accounts: How do I obtain my Saint Mary's password?

  8. Accounts: When will my Saint Mary's College network account expire?

  9. Accounts: I would like to change the way my name appears in online resources at Saint Mary's College, either for personal reasons or to reflect a legal name change. Is this possible?


  10. Passwords: How do I change my Saint Mary's password?

  11. Passwords: How do I create a secure password for my e-mail account, personal computer, bank account, or other purpose?

  12. Passwords: I am having problems logging into network services (Google Apps for e-mail, Blackboard, network drives, cluster/classroom computers, PrintLimit). How can I get my password reset?

  13. Passwords: I cannot change my network password. How can I get my password reset?


  14. Multi-Factor Authentication: What is QuickLaunch?

  15. Multi-Factor Authentication: What is MFA?

  16. Multi-Factor Authentication: What is SSO?

  17. Multi-Factor Authentication: How do I access applications protected by QuickLaunch?

  18. Multi-Factor Authentication: What is Google 2-Step Verification?

  19. Multi-Factor Authentication: How do I set up Google 2-Step Verification?

  20. Multi-Factor Authentication: How do I update Google 2-Step Verification?

  21. Multi-Factor Authentication: What applications are protected by Google 2-Step Verification?


  22. ID Cards: How do I get my Saint Mary's ID card?

  23. ID Cards: How do I get my Saint Mary's ID card replaced?


  24. Prism: I am having problems logging into Prism. How can I get my password reset?

  25. Prism: A List of Frequently Asked Questions about Prism


  26. Mobile Device Support: Frequently Asked Questions about Mobile Device Support


    27. All of the documentation for Google Apps for Education can be found at http://www.saintmarys.edu/googleapps.

  27. Google Mail: Where can I go to find out information about Google Mail and how to use its features?

  28. Google Apps for Education: Where can I go to find out information about Google Apps for Education and how to use its features?

  29. E-mail: I have a document I would like to scan and e-mail to someone. Is this possible?

  30. E-mail: I would like to forward my Saint Mary's e-mail to another account. How do I do that?

  31. E-mail: How do I send email to all students?

  32. E-mail: How do I send email to all faculty & staff?

  33. E-mail: What does Saint Mary's College use for list management, and how do I create and manage a mail distribution list?


  34. VPN: How do I access the VPN (virtual private network) for Saint Mary's College?
    Instructions are available for macOS (version 10.12 and later) and Windows 10.


  35. Phones: My office telephone is not working. Can you help me?


  36. Saving Data: Do you have any recommendations for me to save my work and decrease the chance of losing data (including papers, projects, and my Senior Comp)?

  37. Saving Data: How can I save my work as a PDF?

  38. Saving Data: How can I combine multiple PDFs I created into a single PDF?

  39. Saving Data: Do I need Adobe Acrobat to save my work as a PDF or combine multiple PDFs I created into a single PDF?


  40. Microsoft Office: What is Office 365 ProPlus for Faculty and Staff, and how do I obtain a license?


  41. Network Drives: How do I connect to my personal network drive (fs1, also known as the H: drive) from my macOS College-owned computer?

  42. Network Drives: How do I connect to my personal network drive (fs1, also known as the H: drive) from my Windows 10 College-owned computer?

  43. Network Drives: How do I connect to my personal network drive (fs1, also known as the H: drive) from my Windows 11 College-owned computer?

  44. Network Drives: How do I connect to the shared network drive (SMC, also referred to as the P: drive) from my College-owned macOS computer?

  45. Network Drives: How do I connect to the shared network drive (SMC, also referred to as the P: drive) from my College-owned Windows 10 computer?

  46. Network Drives: How do I connect to the shared network drive (SMC, also referred to as the P: drive) from my College-owned Windows 11 computer?

  47. Network Drives: How do I check my network disk quota on fs1? I'm getting errors that my network drive has no space left.

  48. Network Drives: I would like to be able to access my personal and/or shared network drive while I am at home or off-campus. Is this possible?

  49. Network Drives: I am having problems accessing personal and shared network drives from my personally-owned computer. Can you help me?


  50. Printing: How do I print to the departmental/office Kyocera Printers (Mobility Print)?

  51. Printing: What is PrintLimit?

  52. Printing: What features are available on the printers in the classrooms and clusters on campus?

  53. Printing: I have a document I would like to scan and e-mail to someone. How do I do that?

  54. Printing: How do I print double-sided on the HP LaserJet printers in Trumper?

  55. Printing: How do I print multiple slides per page in PowerPoint?

  56. Printing: How do I print just the pages I need and not an entire document?

  57. Printing: What is "Print Preview" and how can I use it to reduce the amount I am printing?

  58. Printing: How can I easily view exactly what my document will look like before I print it?

  59. Printing: How can I save my document as a PDF?

  60. Printing: How do I print multiple pages on a single side of a sheet of paper?


  61. Connecting: What is BelleNet?

  62. Connecting: How do I connect to BelleNet, the wireless network at Saint Mary's?

  63. Connecting: BelleNet Troubleshooting Tips


  64. Web browsing: I am having problems getting a specific web page to load (or any web page to load). Do you have any suggestions?

  65. Web browsing: How do I make Google (or any other website) my web browser's homepage?

  66. Web browsing: How can I configure Google Chrome to use Flash on the Saint Mary's FedEx ordering website?


  67. Malware/Viruses/Security: What malware/pop-up blocking software does ResNet recommend? What malware/pop-up/adware/spyware removal software does ResNet recommend? (Information provided for personally-owned computers, not College-owned computers.)

  68. Malware/Viruses/Security: How do I install the free virus protection software that Saint Mary's College provides to all faculty, staff, and students? (Information provided for personally-owned computers, not College-owned computers.)

  69. Malware/Viruses/Security: How do I install and use Malwarebytes' Anti-Malware software on my computer? (Information provided for personally-owned computers, not College-owned computers.)

  70. Malware/Viruses/Security: How can I prevent my computer from being infected with malware (malicious software, viruses)?

  71. Malware/Viruses/Security: My computer is very slow when accessing the Internet, or it cannot access the Internet at all, and I think it may be malware (malicious software, viruses) causing the problem. Can you tell me how to remove the infection? (Information provided for personally-owned computers, not College-owned computers.)

  72. Malware/Viruses/Security: My computer has windows popping up telling me that my computer is infected, but the windows aren't from my Bitdefender or Malwarebytes software. Can you tell me how to remove the infection? (Information provided for personally-owned computers, not College-owned computers.)

  73. Malware/Viruses/Security: I think my computer has one of the new major computer viruses/malware infections. Is there a way I can clean the malware off on my own? (Information provided for personally-owned computers, not College-owned computers.)

  74. Malware/Viruses/Security: How do I install Windows security patches and updates?

  75. Malware/Viruses/Security: How will I know if there are any major security updates for Microsoft's Windows operating system?


  76. Helpdesk Support: I have tried calling the Helpdesk, but no one is answering. What are the hours for the Helpdesk?

  77. Helpdesk Support: If I contact the Helpdesk for assistance, when should I receive a response?


  78. Other: I know that using software such as Frostwire, Ares, BitTorrent, BearShare, eDonkey/eMule, Kazaa, Morpheus and other peer-to-peer (P2P) file sharing applications are a violation of Saint Mary's acceptable computer use policy. Are applications and web sites such as Apple's iTunes Music Store, Amazon, and Napster where I pay for all music that I download acceptable?

  79. Other: Do you have suggestions on what to look for or where to purchase a new computer for my personal use at home?

Last Modified October 25, 2023